- Answering & making calls from existing and new clients
- Proactively dealing with all queries relating to the business
- Liaising with Collections Management, Sales/Service Management, Billing, Finance, Dispute and Legal teams
- Managing email queries
- A professional approach with the ability to build rapport with each customer
- Demonstration extensive knowledge on all our product ranges
- Facilitating calls from B2B and B2C
- Account management
- Translating customer correspondence
- Project Management
- Timely escalation management (internal & external)
- English & Portuguese fluent to business level
- Self-motivated, with a 'can do' attitude
- Attention to detail with high level of communication skills is essential
- Computer literacy
- A passion to deliver the highest quality for our clients customers
- Negotiation skills & conflict resolution
- Dispute resolution
- Delivers expected results, meets KPI's
- Project management
- Sufficient mathematical knowledge, required for their particular role
Portuguese Customer Service/Credit Specialist- + - Preston, United Kingdom - Origin Multilingual
Description
Job Description
Portuguese Customer Service/ Credit Collections Specialist
Location: Preston - Office Based
Permanent
£23,308 per annum with progression to £24k ( + monthly Bonus Opportunities)
Client Profile:
Origin Multilingual is proud to announce, we are searching for a Portuguese Credit Specialist to join an industry leader in Finance & Telecommunications sector. This opportunity is offered on a full time and permanent basis Monday to Friday and is based on our clients office in Preston.
Key Purpose
The representative will be dealing with inbound and outbound calls daily basis to ensure a top quality service for existing and new clientele across Canada, Caribbean & Latin America . You will be in charge of adding value to each customer who calls as well as having expert product knowledge.
Key Responsibilities:
Personal Specification
The successful candidate for the customer service representative position, will have the following competences:
Monday - Friday 2pm to 10:30pm
If this sounds like the role for you then contact Origin Multilingual (UK) today to begin your application, or click apply below.