Head of Store Design, VM and in store CX - London, United Kingdom - Monica Vinader Ltd

Description

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Description

Job Title: Head of Store Design, VM and in-store CX

Location: London with travel requirements

Reporting To: CCO

Who we are

At Monica Vinader, we're on a mission to prove that buying better, wearing longer and doing better don't have to be mutually exclusive. From our commitment to making the most sustainable jewellery we can using precious materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine jewellery accessible and affordable.

And don't just take our word for it, we are proud to be recognised in the industry through our recent awards, proving we are leading the way in sustainable jewellery:

• Ethical/Sustainable Jewellery Business of the Year 2021 & 2023, Retail Jeweller

• Jewellery Brand of the Year 2023, Retail Jeweller

• Queen's Award for Enterprise: Sustainable Development 2022

• Responsible Luxury Business of the Year 2023 & 2022, Positive Luxury

We are digital first, customer obsessed, female led and inclusive, focused on creating meaningful relationships with our community, who we owe our success to. We are looking for someone special to join our team to help us make luxury something we can all enjoy everyday.

Where we need your help

We have all the makings of an iconic brand - beautiful products that are timeless and designed to last, service that exceeds our customers expectations, a passionate founder that cares deeply about doing what is right and a loyal and growing community who advocate for us.

The Head of Store Design, VM and in-store CX will own the full visual and customer journey experience of MV Stores from store design and build, visual and commercial merchandising and in-store brand assets and all physical items. This is a senior role which will be highly cross-functional and requires both long term strategy and planning and a hands on approach, strong execution skills.

What you'll do

Store Design and Build

• Lead the project of developing a new Store Design Concept for Monica Vinader Stores and concessions, taking the Brands store design to the next level, fully integrating all services and re-thinking/optimising the customer journey within the new Monica Vinader full service store, as well as embodying and emphasising Monica Vinader's commitments to Sustainability

• Develop and codify the MV Store Design Concept and lead any work on its evolution, so as each new store/refurbishment/partner has a clear Store Design Concept to reference and work from

• Lead and own all store projects from design through to execution for all new stores, concessions, store refurbishments, store refreshes, pop-ups and other physical installations

• Build a network of design agencies and sustainable suppliers

• Ensure all store design and build is efficient and cost effective, sustainable and scalable

• Put in a place a robust process for the above items

• Develop an on-Brand format for smaller stores and smaller concessions

• Develop a Pack, which can be used by partners to use a blueprint to build (and operate) stores

Visual Merchandising

• Lead the 'end to end' (creative through to execution) global visual merchandising strategy, creative and implementation in all stores and concessions, ensuring all products and services are presented in an elevated, on Brand, coherent fashion, full integrated with Brand Pillars, and lead campaigns

• Lead the visual merchandising function, working with key departments to create innovative VM schemes, in store marketing assets and signage, point of sale and props

• Own directly or through the VM Manager, all communications on VM, including VM Guidelines issued to stores (and partners) ensuring they are of the highest standard

• Elevate and maintain the highest VM standards across all stores and physical MV touchpoints

• Take on any ad-hoc VM projects, e.g Press Day VM set ups, other one-off projects

Commercial Merchandising

• Maximise store and range productivity by determining the store product assortment, the right level and flow of NPD, how and where the product range is presented in store (at the total, POD, Collection and SKU level) in terms of visual layout, concentration and groupings, point of sale and props

• Combine Brand and Campaign priorities with sales data, the in-store customer journey, and other commercial objectives to inform product display within retail stores and where appropriate with any differences by market or location

• Review performance data regularly to inform updates and changes to the assortment and its positioning

In-store Customer Experience

• Design/redesign the customer journey within the store, making sure each store is set up to optimise a seamless customer journey which emphasises and communicates the desired key products and messages

• Lead the translation and implementation of marketing campaigns and concepts into the store environment (eg: through engaging windows, props, instore interest)

• Ensure that the stores contribute to a wider omni-channel brand experience and where appropriate lead the customer back to MV digital touchpoints

• Elevate and maintain the presentation, and cohesiveness of the brand in store across the full range of visual and physical touchpoints, including engraving, welding, embossing, staff uniform, props, plants, furniture, presentation of services (drinks, jewellery care etc), sensory experiences including scent/music

Planning, Budgeting and Reporting

• Own the overall planning, budgeting, cost management and reporting for the functions of the role

Leadership, management and coaching

• Lead and manage the team within the functions of the role

• Participate as a senior manager in the business

What you'll bring

• Expertise in Store Design and Visual Merchandising built up over a significant period, and able to bring that knowledge and best practice but also be flexible to MV's culture

• Ability to work closely and iteratively with senior creatives to produce elevated and on brand physical assets

• Strong leadership, management and cross-functional skills

• Ability to coach others and develop people in their role

• Strong Analytical skills, understanding of KPIs and ability to interpret data

• Proactive approach with a solution focused mindset at all times

• Flexible and adaptable approach with an ability to interact across all levels

• Highly organised with an ability to produce quality work within deadline

To be successful at Monica Vinader...

• You are a doer

• You're a team player

• You're humble

• You are honest, straightforward and transparent

• You are a good teacher/mentor (approachable and accessible)

• You want to get your hands dirty

• You solve problems

• You are resilient

• You are flexible

• You are entrepreneurial, smart, and passionate

• If you don't know something, you say so. Then go figure it out quickly

• You love working in a creative environment

• You have a sense of humour

• You are an insatiable learner

Travel Requirements

Regular travel to Norfolk, London retail locations and some international travel will be required

Our Aims and Values

Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. We are:

Customer Obsessed

Our customers are at the core of everything we do. We will always deliver an outstanding and personal experience to them every time they interact with us, to ensure their ongoing support and loyalty.

Caring

We treat people with respect, as we would want to be treated. We are apolitical and assume good intentions in others. We are open and honest with each other while ensuring we take an empathetic and supportive approach.

Fast Paced

We are passionate about what we do, and we want to reach as many customers as fast as we can. We combine focus with pragmatism and flexibility so that we can move at pace in whichever direction we need to take.

Exceptional

We have a relentless desire to continually learn and improve to ensure our products and approach are exceptional. Our tenacity, high standards and attention to detail give us a competitive advantage.

Commercial

We focus hard on facts and approach things in a logical, rational and analytical way. We challenge each other to make sure we make decisions and take actions that create value for our business and our customers.

Monica Vinader as a global business makes the following inclusive culture pledge:
Our jewellery is for everyone and so is our community. Together, we will continue to implement sustainable changes to ensure that career opportunities and progression are open to all. We commit to celebrating the diverse voices of our employees, partners, and the customers we serve.

This job description is not intended to be an exhaustive list of duties to be performed by the employee. This job description may be altered to reflect the business needs of the company.

Monica Vinader Ltd, Holkham Studios, Longlands, Holkham Park, Wells-next-the-Sea,
Norfolk, NR23 1SH

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At Monica Vinader, we're on a mission to prove that buying better, wearing longer and doing better don't have to be mutually exclusive. From our commitment to making the most sustainable jewellery we can using precious materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine jewellery accessible and affordable. We are digital first, customer obsessed, female led and inclusive, focused on creating meaningful relationships with our community, who we owe our success to. We are looking for someone special to join our team to help us make luxury something we can all enjoy everyday.Further information is available at