Spa Host - Lizard, United Kingdom - Mullion Cove Hotel & Spa

Description

Job Title: Spa Host

Responsible to: Spa
Manager

Overview: To deliver a high standard of service and
customer care to all hotel guests, leisure
members and spa day guest whilst driving profit for the business, focusing on
quality, cleanliness and providing an unforgettable experience to our guests.

Main Duties
and Responsibilities

1.
Always ensure that there is a strong emphasis on
personal service.

2.
Ensure that client confidentiality is maintained at
all times.

3.
Ensure all clients are greeted in an appropriate
manner (according to their profile, ie, spa day, hotel, day visitor) and to Spa
standards.

4.
Ensure the rota created by the Spa Manager is
correctly followed at all times

5.
Ensure that you are neatly presented in the correct
uniform with hair tide back at all times and be an ambassador of the Mullion
Cove spa.

6. Ensure
all standard operation procedures of the Mullion Cove Spa and Mullion Cove
Hotel are adhered to at all times

7.
Maintain effective communication within the
department and ensure that the Spa Manager is kept well informed of any
problems / queries that have arisen.

8.
To attend the daily morning meeting.

9.
To communicate any changes in the day to therapists
as soon as possible.

10.
Ensure you recommend retail products and actively
promote the spa's facilities, treatments and leisure club.

11.
Handle cash and take payments through the spa till.

12.
Report any problems / complaints to the Spa
Manager.

13.
Ensure that the therapist schedules are printed off
each morning

14.
To attend
any department training sessions and / or meetings as required.

15.
Ensure pool tests are carried out 3 x throughout a
day and recorded correctly.

16.
To carry out
any other reasonable request as directed by the Senior Management.

17.
To anticipate
any resident needs, follow up and ensure that the resident expectations are met
and where possible exceeded.

18.
Looking after all the guests needs whether
it's providing fresh towels, assisting within the gym area, offering
refreshments, organising and managing the allocation and tidiness of lockers
and tidying the leisure area etc.

19.
Provide Gym inductions to new leisure members or
hotel guests, ensuring correct forms are filled in and stored correctly.
(training will be provided)

20.
Provide guests with food and beverage items from
the small menu provided in the spa.

21.
To handle all
incoming telephone calls / enquiries promptly giving a warm, courteous welcome
and using the agreed salutation.

22.
To carry out
regular checks of the reception area, treatment rooms, thermal area and gym
area and reporting and logging any details as required.

23.
Managing the
flow of laundering the towels and robes, monitor towel levels and ensure towels
and robes are returned.