Application Support Engineer - Greater London, United Kingdom - Tata Consultancy Services

Description

Job Description

Role: Application Support Engineer

Job Type: Permanent

Location: London, United Kingdom

Ready to leverage your knowledge in application support?

Are you looking for an exciting opportunity to learn a top-tier level of understanding in supporting and troubleshooting the application?

Join us as an Application Support Engineer

Careers at TCS: It means more

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

· Gain access to endless learning opportunities.

· Build and maintain a team of high-performing individuals.

· Build strong relationships with a diverse range of stakeholders.

The Role

As an Application Support Engineer, you will be responsible for troubleshooting the software applications and ensuring that tickets are resolved in a timely fashion. You will gain valuable insight into the server functionality and operations and learn about Quality Assurance, along with gaining experience in partner management, interacting with many of our top partners.

You will be taught the inner workings of the server, from provisioning to in-app purchasing, and the entire architecture throughout it, so you can help our teams ensure the quality of our customer experience.

Key responsibilities:

· Triage front line production support issues. You will effectively monitor a wide range of systems, triage & trouble-shoot bugs, resolving front-line production support alerts and tickets.

· Obtain insight into our integration work with new partners in supporting new projects.

· Learn a top-tier level of understanding and support the server and its infrastructure.

· Monitor high-traffic systems responsible for the server operations, including applications, containers, middleware, physical hardware & databases.

· Provide a high level of customer experience to our internal and external stakeholders.

· Work closely with third parties, interacting with many of our partners to resolve platform issues.

· Support new projects when launched.

Your Profile

Key skills/knowledge/experience:

· Possession of a systematic, test and measure approach to continually improving operations & monitoring.

· Understanding of Web Service APIs, Internet architecture, & common client-server technology stacks.

· Ability to communicate with confidence, leading telephone, or video calls with internal teams & external partners.

· Previous production or application support experience, preferably with large-scale distributed systems.

· Strong background in monitoring and logging of large-scale platforms (Prometheus, Grafana, Splunk, etc.)

· Proficiency in handling incident management & problem management at an application support level.

· Experience troubleshooting, analysing log files & resolving technical problems with Java-based applications in a fast-paced environment.

Good to have:

· Familiarity with configuration and deployment management (AWS, Unix, Java, Databases, Kubernetes, Docker etc.)

· Competency in one or more coding or scripting languages, such as Python, Ruby, Ansible, etc.

· Understanding of KPIs, metrics and SLOs.

· Experience automating manual tasks.

· Knowledge of version control tools such as Git.

· Familiarity with iOS, macOS, WatchOS and iPadOS.

· An exceptionally high level of attention to detail.

· Ability to work independently and as part of a team, self-motivated, proactive attitude.

· Effective verbal and written communication skills.

· Most importantly, a passion for ensuring our customers and stakeholders always get the best possible experience.

Rewards & Benefits

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature paid holiday entitlement, pension contribution, private healthcare including dental & optical coverage, life assurance and income protection, laptop and phone, cycle-to-work scheme, exclusive discounts on gym memberships, discounted rates on car leasing options, staff discounts within the larger Tata network, and access to extensive training resources.

Diversity, Inclusion & Wellbeing

At TCS, we believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity motto is 'Inclusion without Exception'.

You'll find a welcoming culture and many internal volunteering and social networks to join. Our diversity, inclusion and social activities include LGBTQ+ and mental health networks, as well as health and wellness initiatives and sports events (we even sponsor the London Marathon).

We are open to all and treat applications equally, regardless of ethnicity, disability, gender, age, sexual orientation, or beliefs.

If you are an applicant who needs accommodation due to a disability to complete an employment application, or during any phase of the hiring process, please contact us at with the subject line: "Disability Accommodation Request".

Due to a high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.

Join us and do more of what matters. Apply online now.