Service Desk Officer - Huntingdon, United Kingdom - Huntingdonshire District Council

Huntingdonshire District Council
Huntingdonshire District Council
Verified Company
Huntingdon, United Kingdom

3 days ago

Tom O´Connor

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Tom O´Connor

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Description
3C ICT is our shared IT service between Cambridge City Council, Huntingdonshire District Council and South Cambridgeshire District Council.

The shared service was established in April 2016 to provide a more efficient way of delivering ICT services across the three partner councils and has now matured into a reliable and efficient operation.


Our vision is to help our council partners standardise, automate, integrate and optimise their IT systems to help them gain the best possible business benefit from their investment whilst maintaining the strictest standards of security, privacy and flexibility.

This approach also helps them realise the combined economies of scale of working in a local government partnership.


Ultimately our work improves outcomes for local residents and businesses, giving our staff the opportunity to feel that they are contributing to the local area in a positive way and supporting those most at need through difficult times.

Are you confident, organised and have an interest in IT and computers (whether professionally or recreationally)? Then we want to hear from you

We are seeking a highly motivated and detail oriented individual to join our IT service desk support team.

This is a great introductory role to working in IT and you will be working in a help desk environment helping our staff with a variety of IT issues and questions.


You will be providing first line Service Desk/Help Desk support within the ICT Shared Service to customers across the three councils.


Daily tasks will include:
- analysing and resolving IT incidents with a varying degree of complexity
- maintaining system performance across the authority's IT estate
- assisting with access control configuration to 2,000+ users across the partnership
- providing support for in excess of 50+ corporate systems.


Working hours are 37 hours per week (Monday to Friday) based remotely, with potential travel into Pathfinder site in Huntingdon on occasion.

Please note that this role requires a satisfactory DBS check.

View the job description [PDF, 0.9MB].


At HDC we want to employ staff who embody our
icare values (
Inspiring, Collaborative, Accountable, Respectful, Enterprising) all of which support our ultimate purpose of putting our customers first.


Apply:

Closing date is

9am 30 January 2023 and interviews will be held the week commencing 15 February 2023


Please note that the official closing date is as above and will be the correct date. Some third party websites may have different dates so please always refer to the HDC website for the official closing date to ensure you do not miss out on applying.
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