Desktop Analyst - Cambridgeshire, United Kingdom - Huntingdonshire District Council

Huntingdonshire District Council Cambridgeshire, United Kingdom

1 week ago

Fixed term Full time

Description

3C ICT is our shared IT service between Cambridge City Council, Huntingdonshire District Council and South Cambridgeshire District Council. The shared service was established in April 2016 to provide a more efficient way of delivering ICT services across the three partner councils and has now matured into a reliable and efficient operation.

Our team of 80+ staff provide a range of services from digital development and integration, to server management and maintenance as well as standard desktop and business application support. On a day-to-day basis, we manage and deliver all the IT systems and services needed by our partners and customers. We are a modern IT Operation utilising Office 365, Microsoft Azure, DevOps and other up to date applications.

Our vision is to help our council partners standardise, automate, integrate and optimise their IT systems to help them gain the best possible business benefit from their investment whilst maintaining the strictest standards of security, privacy and flexibility. This approach also helps them realise the combined economies of scale of working in a local government partnership.

Ultimately our work improves outcomes for local residents and businesses giving our staff the opportunity to feel that they are contributing to the local area in a positive way and supporting those most at need through difficult times.

We want to employ staff who embody our icare values ( Inspiring, Collaborative, Accountable, Respectful, Enterprising ), all of which support our ultimate purpose of putting our customers first.

Job details

3C ICT has a 12-month secondment opportunity for an enthusiastic IT professional looking for the next exciting challenge as a Desktop analyst.

We are part of a shared service strategic partnership between Cambridge City Council, Huntingdonshire District Council and South Cambridgeshire District Council and this is one of several Desktop Analyst positions within the service.

As a Desktop Analyst, you will play an important role in delivering an ITIL 2nd line desktop support function to our customers across these partner sites. This varied role primarily involves analysing, investigating and resolving to successful conclusion ICT Incident tickets logged on our Hornbill ITSM system.

In addition, you will also be actively involved with desktop/laptop/mobile builds and deployments, support of the councils' audio-visual equipment, asset management, project work and performing regular system maintenance routines in a fast-paced environment.

As part of a Desktop Team, this may also require on occasion the need to be able to work from any of the supported council sites (mentioned above), whilst at other times you may be able to work remotely.

The successful candidate will ideally have a strong background in Windows 10/11, Office 365 products including MS Teams, MS Azure, Active Directory along with Group Policy and Intune management.

It would be advantageous to have an awareness of:

Hornbill ITSM

Microsoft Autopilot (device builds) and Autopatch (security patching)

Microsoft SCCM (packaging, deployments, and report creation)

Microsoft Intune (Mobile and Policy Management)

LanSweeper

PatchMyPC

Fundamental network principles and troubleshooting.

You will need to effectively manage customer's expectations, ensuring excellent customer service is always delivered in line with HDC's icare values.

This role is subject to a DBS check.

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