Customer Service Advisor - Colchester, United Kingdom - Call Assist

Call Assist

Verified Company

Colchester, United Kingdom

2 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Call Assist specialises in providing 24/7 vehicle assistance services, primarily following a breakdown or accident.

We reach our customers fast by working with our networks of independent Recovery Operators situated throughout the UK and Europe.

Call Assist works with many companies providing a rescue service on their behalf, either behind their brand or under the Call Assist Rescue brand.

Anyone who has broken down on a busy motorway or suffered an accident late at night can relate to our motivation in taking the stress away from our customers and professionally manage the situation in a considerate manner.

With a proven formula and thanks to our team of employees tirelessly delivering an award winning service, our desire to always improve and never become complacent has ensured Call Assist has held long term contracts with many of our key partners.

Our core values are:

We work as a team
We are professional
We are proud of what we do
We are progressive and forwardthinking
We are fully committed to achieving the best for our customers and clients
We are passionate and enthusiastic

To help us to provide the very best service, we are looking for a Rescue Co-ordinator to join our Colchester & Sudbury offices.

Job purpose & Training:

Dealing with inbound calls from customers who require breakdown recovery on behalf of our brand and other partners.
There is no selling involved and you will not be cold calling.
Our training is 4 weeks of officebased learning plus 2 weeks live phone training with a mentor.
This training is fully paid.

Hours:
Permanent working hours will be agreed in the interview and those hours will commence after the training period. All employees have set shifts and working patterns.

Start date
January 2023.

Essential skills, knowledge & experience:

Competent in Microsoft Office user, including Excel, Word and Outlook
Excellent customer service skills
Excellent telephone manner
Excellent attention to detail
Previous telephonebased call centre experience ideally preferred but not essential

Benefits:

Extensive training coupled with an ongoing support and development program through a dedicated online development portal
28 days paid holiday including Bank Holidays for fulltime employees
Opportunities for progression within the Company
Contributory workplace pension
Staff referral bonus scheme
NVQ's

Salary:

The salary is dependent on age:

16 to 20
£6.83p/h
21 to 22 £9.18 p/h

£9.50 p/h

This position is not commission based

Applications:
If you require further information regarding the position, please call Ben or Liann on

Retention Statement

Call Assist has a continued commitment to protecting the collection and use of personal and sensitive data.

If you wish for your personal and sensitive data to be removed from our systems earlier, please contact us.

Job Types:
Full-time, Part-time, Permanent

Salary:

£6.83-£9.50 per hour

Work Location:
One location