Broker Support Technician - Chelmsford, United Kingdom - The Recruiter Specialists Group Ltd

Description

• Supervise the service delivery by third-party providers.
• Maintain knowledge of end-to-end processes related to IBA, Premium Processing, Claims, and all middle office duties.
• Preparing placement documentation, ensuring adherence to minimum standards and relevant market compliance procedures.
• Initiate and supervise premium processing operations, assisting processing technicians in resolving queries as necessary.
• Maintain an accurate and compliant record of placements.
• Utilise pertinent market and internal systems to facilitate the placement process.
• Support the internal File Audit process, collaborating with the File Review and Internal Audit team as required.
• Collaborate with clients and brokers to address Cash & Credit Control issues, identify root causes of recurring problems, and suggest process changes to drive enhancements.
• Establish and cultivate relationships with vital colleagues and stakeholders, including:
• Risk Management and Compliance
• Information Technology and Digital Management
• Reporting Business Entity
• Team Operations
• Insurance Broking Authority (IBA)
• Premium Processing (including Pro)
• Claims Management

Hybrid

Permanent

Competitive market salary and benefits

This client is seeking a candidate with a broad spectrum of experience, please submit your CV for consideration.