Business Services Officer - West Midlands, United Kingdom - Cafcass

Cafcass
Cafcass
Verified Company
West Midlands, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description
We are recruiting for the role of
Business Services Officer in our team(s) based in the
Worcester area
.


We trust and empower colleagues to work in a hybrid way, providing the resources, equipment, and support, so that individually and collectively, we can be the voice of children and young people when the family court makes critical decisions about their futures.


Whilst this role is part of a team based from our office in Worcester, **our teams work flexibly and remotely, your proximity to the office doesn't always have to be a critical consideration.


We provide extensive wellbeing support for colleagues, as well as excellent benefits, all of which we hope encourages you to join us.


Let us tell you a bit more about the role

As a Business Services Officer you will contribute to the effective and efficient management and progression of cases, providing administrative support to the local Family Court Advisers and Service Managers.

Should you join us your tasks will include:
- **monitoring case progression**:

  • receiving referrals from the Court or Cafcass Intake Team:

  • create / update / close cases within our case management system:
-
sending letters and information packs to service users:


  • identify any missing information and follow-up as required:
-
receive and deal with telephone enquiries:


  • meet and greet visitors, including service users:
-
general admin support

and what we're looking for.

  • A relevant qualification in business administration (e.g. NVQ2), a willingness to work towards to a qualification and/or significant experience in a similar role
  • Someone who thrives working in a team
  • Able to prioritise work in a fastmoving environment with strict deadlines

Next steps / timelines

Closing date:
Tuesday, 5th December 2023


Final Interview:

  • 13th & 14th December 2023We understand that starting a new role is a big decision, and you may require further information before applying. You can find out more about the role in the Job Description and there is a wealth of information about Cafcass on our Cafcass Careers page.


If you wish to speak with a member of the team for more specific information you can contact from our HR Resourcing team, providing your contact information and best times / methods to get hold of you.


We look forward to hearing from you.


We are Cafcass - the Children and Family Court Advisory and Support Service - and we represent children in family court cases in England.


Independently advising the family courts about what is safe for children and in their best interests, we speak up for over 140,0000 children every year when the family court makes critical decisions about their futures, ensuring their needs, wishes and feelings are heard.

In short, our role is to
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