Jobs

    IT Support Engineer - Liverpool, United Kingdom - Tank Recruitment

    Tank Recruitment
    Tank Recruitment Liverpool, United Kingdom

    2 weeks ago

    Default job background
    Contract, Full time
    Description

    Job Title:
    Senior ICT Technician


    Duration:
    Contract until the end of July 2024

    Location:
    Liverpool (4 day a week contract role, fully onsite)


    IR35 Status:
    Inside IR35


    Urgency:
    Immediate start, enhanced DBS required or must be willing to obtain one.

    Summary:
    The Senior ICT Technician will provide customer-focused ICT support services. This role involves maintaining service delivery standards and providing hardware and software support to ensure high service levels.


    Systems & Facilities:
    Mixed Microsoft and Apple domain
    ~800 HP laptops and MacBooks, 150 desktops, 130 iMacs, 50 servers
    Cisco VOIP phone system
    Classrooms with interactive whiteboards, data projectors, and audio systems
    HP switches throughout LAN infrastructure
    Microsoft Windows 2008 R2, Office, Exchange and SharePoint 2010, Symantec Backup Exec 2012, Smoothwall, SIMS, Meru wireless, EasyTrace cashless cateringKey Responsibilities:

    Provide first and second-line technical support in a Service Desk environment
    Manage incidents assigned to second-line support within agreed SLA
    Escalate unresolved incidents and report third-party service requirements
    Record and update problems in the Service Management Systems (SMS)
    Support Service Manager with status updates and additional duties as required
    Ensure compliance with security requirements and Change Control Procedure
    Monitor call queues and ensure SLA compliance

    Make recommendations for service and performance improvementsKey Requirements:
    Proficiency in Microsoft Desktop Operating Systems and applications
    Knowledge of Active Directory, Group Policy, TCP/IP, DNS, DHCP, and VLANs
    Experience with call management systems and working to SLAs
    At least two years' experience in the education sector
    Mentoring junior staff experience is advantageousInterpersonal and Communication Skills:

    Excellent verbal and written communication skills
    Ability to communicate technical issues to non-technical staff and students
    Strong customer relations skills
    Proactive and able to work unsupervised
    Willingness to share knowledge and stay updated on new technologies
  • Acorn Recruitment And Training

    Network Support Engineer

    2 weeks ago

    Acorn Recruitment And Training Liverpool, United Kingdom

    Network Support Engineer · Technical / Engineering - Liverpool, England, United Kingdom - Full-time - Permanent · Location: Liverpool - On site - All employees will need to pass an Enhanced DBS check · **Salary**: £35, ,000 · A great opportunity has risen with your client in Live ...

  • Red King Resourcing

    Software Support Engineer

    1 day ago

    Red King Resourcing Liverpool, United Kingdom

    **Software Support Engineer.** · My well established Client are looking for a Software Support Specialist to join their growing team in a second line capacity and help deliver exemplary service on a range of Bespoke Applications. · This role will be 2 days onsite in Liverpool and ...

  • Axiom Software Solutions

    Network Engineer-l3 Support

    2 weeks ago

    Axiom Software Solutions Liverpool, United Kingdom

    **Job Description**: · Network L3 support role · Contract role · Location: Birmingham · Job description: · - 3rd Level Network Support · - Cisco CCNP (Routing & Switching) · - 5 Years experience in Cisco LAN & WLAN (Cisco Catalyst Series, IE3000/4000) · - 5 Years experience in Ci ...

  • Axiom Software Solutions

    Network Engineer-l3 Support

    2 weeks ago

    Axiom Software Solutions Liverpool, United Kingdom

    **Job Description**: · Network L3 support role · Contract role · Location: Birmingham · Job description: · - 3rd Level Network Support · - Cisco CCNP (Routing & Switching) · - 5 Years experience in Cisco LAN & WLAN (Cisco Catalyst Series, IE3000/4000) · - 5 Years experience in Ci ...

  • Alisco IT

    2nd Line Support Engineer

    3 weeks ago

    Alisco IT Liverpool, United Kingdom Full time

    Join a growing company with huge ambition, get involved with the journey to success. Here's what you'll be doing:Work collaboratively while being self-motivated and independent. · Adhere to company policies and procedures. · Take ownership of tickets from initiation to resolution ...

  • Client Server Ltd.

    Senior Application Support Engineer SQL Api

    3 days ago

    Client Server Ltd. Liverpool, United Kingdom

    **Senior Application Support Engineer (SQL REST API) WFH to £55k** · Opportunity to progress your career in a senior hands-on role at a pioneering digital challenger bank. · As a Senior Application Support Engineer you will join a newly established 2nd line Application Support te ...

  • Baltic Broadband

    Support Engineer

    1 week ago

    Baltic Broadband Liverpool, United Kingdom

    Job Type: Full-time · Are you an Internet Engineer looking to work for one of Liverpool's best kept secrets? · We are Baltic Broadband, leaders in Digital Connectivity. We provide a range of wired and wireless Broadband packages to businesses throughout the region, priced compe ...

  • Baltic Broadband

    Support Engineer

    2 weeks ago

    Baltic Broadband Liverpool, United Kingdom

    Job Type: Full-time · Are you an Internet Engineer looking to work for one of Liverpool's best kept secrets? · We are Baltic Broadband, leaders in Digital Connectivity. We provide a range of wired and wireless Broadband packages to businesses throughout the region, priced compe ...

  • The Huntsmith Limited

    IT Support Engineer

    3 days ago

    The Huntsmith Limited Liverpool, United Kingdom Freelance

    My global client based in Wavertree has an urgent requirement for an IT Support Engineer to join on an initial 12 month contract with possible extensions thereafter. · This is a fantastic role and company name to get on your CV helping you progress with your IT career. · REQUIRED ...

  • Allegiance Technology

    IT Support Engineer

    3 days ago

    Allegiance Technology Liverpool, United Kingdom Full time

    Role: 2nd Line IT TechnicianLocation: LiverpoolSalary: £25,000 - £30,000 DOEAre you wanting to work with the latest cloud technologies and have real input into projects, migrations and customer road maps etc? I am working with a Liverpool-based Managed Service Provider who are no ...

  • Liverpool Hope University

    IT Support Engineer

    2 weeks ago

    Liverpool Hope University Liverpool, United Kingdom Full time, Permanent

    Closing Date: Friday 10th May 2024 at 5.00pm · Liverpool Hope University are looking to recruit an IT Support Engineer to join the IT Services department. · IT Support Engineer · The post holder will be responsible for the support of learning, teaching, research, administration, ...

  • Allegiance Technology Ltd

    IT Support Engineer

    5 days ago

    Allegiance Technology Ltd Liverpool, United Kingdom Full time

    Role: 2nd Line IT Technician · Location: Liverpool · Salary: £25,000 - £30,000 DOE · Are you wanting to work with the latest cloud technologies and have real input into projects, migrations and customer road maps etc? I am working with a Liverpool-based Managed Service Provider w ...

  • Opus Recruitment Solutions

    Technical Support Engineer

    5 days ago

    Opus Recruitment Solutions liverpool, United Kingdom

    Job DescriptionEUC | Service desk | Support Engineer | 1st Line | 2nd Line | first line | second line | Windows | Powershell | · Are you wanting to take your next step in Tech and get modern technology exposure? · Do you want to be surrounded by people who can facilitate your up ...

  • Understanding Recruitment

    Customer Support Engineer

    2 weeks ago

    Understanding Recruitment Liverpool, United Kingdom

    Customer Support Engineer · We are looking for a Customer Support Engineer to join a team revolutionising bank-to-bank real-time payments utilising blockchain tech. · In the past 5 years this Google Cloud Award winning team, have built up a complex infrastructure using hybrid GCP ...

  • Opus Recruitment Solutions

    Technical Support Engineer

    5 days ago

    Opus Recruitment Solutions liverpool, United Kingdom

    EUC | Service desk | Support Engineer | 1st Line | 2nd Line | first line | second line | Windows | Powershell | · Are you wanting to take your next step in Tech and get modern technology exposure? · Do you want to be surrounded by people who can facilitate your upskilling and ap ...

  • On Target Recruitment

    Product Support Engineer

    3 weeks ago

    On Target Recruitment Liverpool, United Kingdom Full time

    The Job · The Company: · Global Healthcare leader · Products found in every hospital around the world · Constant innovation · Passionate about patient care · Cutting edge technology · The Role of the Product Support Engineer · Responsible for engineering duties of laborat ...

  • On Target Recruitment Ltd

    Product Support Engineer

    5 days ago

    On Target Recruitment Ltd Liverpool, United Kingdom Full time

    The Job · The Company: · Global Healthcare leader · Products found in every hospital around the world · Constant innovation · Passionate about patient care · Cutting edge technology · The Role of the Product Support Engineer · Responsible for engineering duties of laborat ...

  • Scot Lewis Associates

    IT Support Engineer/technician

    4 weeks ago

    Scot Lewis Associates Liverpool, United Kingdom

    IT Support Engineer / Technician - Liverpool - £27,000-£30,000 - Onsite · IT Support Engineer / Technician to join a UK leading wellbeing business based in Liverpool. They are a leader in their sector offering support, coaching to supply their services. They are growing consider ...

  • On Target Recruitment Ltd

    Product Support Engineer

    3 days ago

    On Target Recruitment Ltd Liverpool, United Kingdom

    The JobThe Company: Global Healthcare leaderProducts found in every hospital around the worldConstant innovationPassionate about patient careCutting edge technologyThe Role of the Product Support EngineerResponsible for engineering duties of laboratory instrumentation in Hospital ...

  • On Target Recruitment Ltd

    Product and Support Engineer

    3 days ago

    On Target Recruitment Ltd Liverpool, United Kingdom £7,200

    Global Healthcare leader · Products found in every hospital around the world · Constant innovation · Passionate about patient care · Cutting edge technology · The Role of the Product Support Engineer · Responsible for engineering duties of laboratory instrumentation in Hospital l ...