- Circa 35k - £40k annual salary
- Monday – Friday (37.5 Hours per week)
- Remote Working
- 33 days annual leave
- Pension Scheme
- Monthly colleague recognition rewards
- Discounted high street benefits - Blue Light Card
- Work-based flexibility
- Access to our employee assistance programmes for wellbeing support
- Range of other voluntary benefits
- Execute the commercial business relationship strategy that supports the long-term plans of the business
- Upsell new business services to existing customers to expand services and increase revenues
- Responsibility for account management
- Review services are delivered in accordance with contracts and any customer concerns or contract issues are dealt with timely and appropriately.
- Ensure attendance from the business relationship team at Contract Meetings where required
- Close working relationship with Operations to understand customer satisfaction and service performance
- Contract extension negotiations
- Contract pricing negotiations
- Support on new contracts ensuring these are setup correctly and understood by all parties prior to commencement
- Lead on ensuring swift remedial action where necessary and ensure appropriate routes of escalation where required
- Support on remediation of any contract breach notices
- Manage expectations of the customers
- Develop relationships with colleagues within the business
- Develop strong customer relationships
- Promote excellent customer service in line with EMED values
- Strong relationship building with executive team
- Educated to a degree level preferred
- Experience in public sector account management preferably healthcare
- Excellent interpersonal, influencing and communication skills
- Self-motivated, reliable and enthusiastic
- Ability to work under pressure and to tight time scales
- Logical, concise, innovative thinker
- Customer service focus and multi-site experience
- Confident communicator
- Flexible professional with a "Can do and will do" attitude
- Have strong, proven analytical skills with a keen eye to detail
- Have resilience with a strong drive for continuous improvement
- Demonstrate excellent communication and IT literacy skills
Account Manager - Leeds, United Kingdom - EMED Group
Description
We have a fantastic opportunity for an Account Manager to join our commercial team.
The role of the account manager is to deliver the business relationship management strategy, deliver all commercial targets, maintain and build excellent customer relationships.
This role will be home based with occasional travel so a full driving licence will be required for the role.
Benefits for the role include
Role Responsibilities
Do you have what it takes?
About us
EMED Group has one ambition, to pro-actively improve the wellbeing of those in our communities through health and care services that have logistic complexities. Whether it is transporting patients to vital hospital appointments, supporting patient flow within specialist mental health units, enabling children with acute needs to get to school or facilitating the transfer of vital pathology samples for timely diagnostics. We are able to support in a caring and empathetic manner.
We celebrate our colleagues as individuals and offer valuable support and training to help them to become the very best version of themselves. Our colleagues deliver on the promises we make, by living our values everyday. Together, we provide excellence that add value to our patients and our customers – delivered with 'care' time after time.