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- Friday with 1 working weekend in 4.
Helpdesk Support Agent - Wakefield, West Yorkshire, United Kingdom - Project People
Description
Service Desk AgentWakefield, fully on siteType: PAYE 6 month+Hours: 37 hours MondayYour role will be to provide first class customer service while problem solving and dealing with an array of queries and faults being raised by our customer.
You will be working on a busy and active service desk, answering phone calls, webchats and other forms of digital contacts, keeping to agreed SLA's and KPI's.
You will be supporting a key long-term partner as they go through a digital transformation with new and interesting services and technologies being constantly introduced as they continue to modernise and embrace new ways of working.
Your experienceEducated to GCSE grade or equivalentExcellent Customer Service Skills.Excellent problem-solving skills.
Excellent verbal and written communication skills with an attention to detail.
Ability to work as part of a team.
High degree of initiative and creativity.