Service Desk Analyst - Basingstoke, United Kingdom - Keystream

Keystream

Verified Company

Basingstoke, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Service Desk Analystrequired to work with an NHS organisation in Hampshire. This is a 3_-month_ contract, paying £16.84 per hour, inside of IR35.

Summary:

We are looking for someone who has excellent customer service experience with the ability to deal with a variety of technical issues remotely or over the telephone.

Main Responsibilities:

Where incident/problem cannot be resolved, redirect the call to the appropriate team, ensuring communication to the customer.
To ensure all forms of incident reporting to the service desk are logged within a timely fashion, and line with the Service Level Agreement.
To help monitor response times for calls and if required

Essential Experience Required:

You will have excellent knowledge of Active Directory, Office 365 and PC / Laptop & Printer Hardware
Ability to work as part of a larger team
Excellent customer service skills
Previous experience of working in a healthcare setting