- To use company systems to create and update deliveries and to locate, track and trace items.
- To communicate with all relevant departments and build strong relationships with the Customer call centre.
- Answer Customer queries in a fast efficient way.
- To actively promote and encourage a ''can do'' attitude and approach with the team.
- Daily communication with Life Style Couriers, setting the Customer standards and expectations, feedback Signature Rates,
- FTSA , FTSD and any relevant Customer KPI.
- Full briefings to the Team and Couriers with any New Customer or any Customer at Risk.
- Working closely with the C& D Manager in the running of the Lifestyle Couriers, ensuring compliances and performances are monitored.
- Conduct annual performance reviews, improving multi skill training and productivity.
- To carry out all tasks in accordance with our Standard Operations Processes.
- Ensuring KPI'S are achieved through effective control, monitoring and review.
- Implement and maintain Health and Safety and Security Policies.
- To adhere to a Strict Security Policy throughout the Service Centre.
- To perform any other duty as reasonably requested by a Senior Manager.
- Previous experience in the mail or distribution industry
- Competitive Rates of Pay
- Holidays: 20 days increasing with length of service + bank holidays
- Long Service Recognition scheme
- Enhanced Maternity & Paternity
- Company Pension Scheme
- Life Assurance
- Employee Assistance programme including 24/7 Virtual GP
- DX Discounts Portal
- Excellent opportunities for career progression and more
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Team Leader Logistics
Found in: Talent DE 2A C2 - 2 days ago
REICHHART Logistik Gruppe Dublin, United Kingdom Full timeBase data · You should speak the following languages: German · You should have the following driving license: B · You should show willingness to work shifts and weekends: Yes · You should have work experience: Yes · We are looking for · They are there when there is a need: our mo ...
Team Leader - Dublin, United Kingdom - DX
Description
Role summary
:To manage the day to day running of the team on shift in ensuring all aspects of the operation is completed in a Customer focused, secure and cost effective way. Making sure our 5C's are key in everything we do: Customer , Cost & Productivity, Cash, Colleagues, Core.
Key responsibilities
Essential criteria for this role
Additional information on this role
If you have previous experience of managing teams in fast-paced mail/distribution environments and have the ambition to develop your leadership skills, then we would love to hear from you.
Benefits:
We look forward to hearing from you