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- Assist in stakeholder mapping for assigned accounts to understand key contacts.
- Liaise with clients' stakeholders to discuss new projects and prepare initial follow-ups, including proposals and initial budget guidance.
- Support in the development and implementation of client retention strategies.
- Assist in the touch New Business Strategy and opportunities generated from these initiatives.
- Support the touch Marketing Strategy, ranging from client case studies to social media campaigns.
- Aid in the preparation and timely delivery of stakeholder proposals.
- Support in the delivery of new client onboarding initiatives.
- Follow up with clients post-event to gather feedback and discuss future projects.
- Assist in client business reviews through feedback collation and additional account data preparation.
- Prepare and deliver client feedback and case studies, both internally and externally.
- Lead on project handover with the Operations team, ensuring timely responses for clients and clear briefings to internal team members.
- Prepare initial budgets and SOWs as directed by Senior Account Lead/Account Lead.
- Update Job Log and Project Management GM targets as directed by Senior Account Lead/Account Lead.
- Review post-event reports in conjunction with relevant operational teams.
- Create client presentations post-event to agreed deadlines.
- Liaise with internal touch teams to create post-event case studies as required.
- Input timesheet activity every week.
- Ensure compliance with client and company brand guidelines.
- Ensure compliance with client and company SLAs.
- Ensure compliance with all client and company privacy and security protocols.
- Ensure compliance with GDPR regulations.
- Collaborate with peers and all teams to ensure effective delivery of all client projects, including traveling on-site as required.
- Attend the office a minimum of 3 days per week (Monday, Tuesday, and Thursday).
- Manage and submit personal expenses and credit card reconciliations within specified timeframes.
- Attend company training days and meetings as required.
- Undertake any additional tasks required to support the business.
Client Services Executive - London, United Kingdom - Creative Recruitment
Description
Our client is looking for a Surrey-based Event Management Agency looking for a Client Services Executive.
The role will be vital supporting the assigned Account Management team and a portfolio of clients. Your responsibilities will include supporting the team throughout the event sales process from project inception to event delivery.
Key Responsibilities and Accountabilities:
Client/Account Management:
Project Management:
Budget Reconciliation & Finance Management:
Post Event Reporting & Case Studies:
Resource Management:
Client Governance:
General:
Creative Recruitment is an equal opportunity employer and do not discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability.
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