Customer Services Assistant - Rotherham, United Kingdom - Rotherham Metropolitan Borough Council

Rotherham Metropolitan Borough Council
Rotherham Metropolitan Borough Council
Verified Company
Rotherham, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description
Job description

Directorate:
Adult Care, Housing & Public Health

Permanent, 15 hours per week. Working hours are between Monday to Friday.

Customer Services Assistant is required at Lord Hardy Court Residential Home on a permanent basis.


Lord Hardy Court provides care to 60 older people, with a range of individual needs, and Mental Health problems including Dementia.

The home also provides Respite, IMC Step-up Step-down services to the community joint working with NHS.

NQF Level 2 qualification e.g. GCSEs Grades 4-9, NVQs Level 2, GNVQs Intermediate, City and Guilds Craft or Part 2, or evidence of the equivalent level of knowledge gained through work experience though training is available in
- house and through the council's own programmes.


Customer service staff are expected to contribute to the provision of a comfortable, stimulating homely environment, that meets CQC Fundamental l Standards of Care, maintain health and Safety and Dignity in Care Principles.


Customer Service staff are also expected to contribute to and develop a customer focused service that is responsive and flexible regarding all customer needs.

Your duties will include dealing with basic customer enquiries from both residents, visitors, and contractors. Dealing with face-to-face enquiries and those received via telephone.

For informal discussion, please contact the Manager or Deputy Manager at Lord Hardy Court on

Rotherham Metropolitan Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.

Rotherham Metropolitan Borough Council is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination.

The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.

For further information, please visit our website.
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