Head Housekeeper - Birmingham, United Kingdom - Park Regis Hotel

Park Regis Hotel

Verified Company

Birmingham, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Advert

Are you passionate about hospitality and delivering magic guest service?

This is something that all employees at Park Regis Birmingham have in common.

It is their dedication to creating a home away from home atmosphere that keep our guests coming back to stay.

Our wide range of employee benefits and personalised training and development plans ensure that our team love where they work.

These include a full benefits online platform, meals on duty, a pension plan, life insurance, magic treats, birthday celebrations and staff social events, plus many more.

We now have an exciting opportunity for a Housekeeping manager to join our Park Regis Birmingham site.

As a Housekeeping manager you will be required to master the art of versatility and inject some energy whilst completing a variety of duties.

The main duties expected within the role are:

Inspect all assigned bedrooms, suites and public areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction.
Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.
To take ownership for the Park Regis Birmingham Brand standards and excellent operation standards as well as Mystery audit standards and to ensure they are being adhered to.
Ensure that all deficiencies are reported and recorded using the hotels specific procedures.
To ensure special requirements and requests of the guests are carried out. VIP guests should be managed by the Head Housekeeper or by a fully responsible and reliable member of the housekeeping team to ensure guest satisfaction.
To proactively plan and arrange special "touches" for guests in their bedrooms that promote the hotel, the local area or calendar events to makes guests stay memorable.
To attend regular Operations Meetings and contribute as appropriate.
Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
To ensure your team is trained and assessed on the delivery of Park Regis Birmingham brand and to the agreed standards laid down by the company of guest service.
To control all consumables ensuring sufficient stock to service the business when required.
To order and control all hotel and supplied linen stock.
To follow and enforce company procedures for linen rejects.
To order all cleaning materials and chemicals for hotel keeping costs in line with the budget when required and only using company agreed suppliers.
Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on increased productivity.

We are continually evolving, and our team do too, there is no red tape or corporate conflict with us

We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.

We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.