Contact centre agent - Swindon, United Kingdom - Capita

Description

Ensures that customer issues and concerns are answered efficiently and effectively.

More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements.

Job title:

Contact centre agent

Job Description:

To achieve customer and client KPI targets in relation to all contacts received via multiple channels working within the requirements of data protection legislation

To deliver an excellent customer experience by providing a customer-focused, right first-time service, managing any customer complaints to a satisfactory conclusion.

To respond to all contacts from both internal & external customers made via all the available channel
To accurately capture data and enter it on to the relevant systems
More experienced Advisors will support the Team Leader by mentoring and supporting team members to improve customer satisfaction and efficiency metrics within the business area

Location:

Swindon
,
United Kingdom

Time Type:

Full time

Contract Type:

Permanent