Telephone Retention Executive - London, United Kingdom - Appcastenterprise

Appcastenterprise

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our story

As a growing business, we're searching for opportunities to perfect our processes and implement methodologies that help our teams to thrive locally and globally.

That's where you come in

All about the role
We are looking for a Telephone Retention Exec to join our Retentions team. You will oversee saves/churns on the platform, and work closely with the dedicated Account Manager on their allocated accounts.

The Telephone Retention team works hard to grow ourexisting estate by making sure current restaurant partners stay online, and are successful.

As part of the role, we're also counting on you to have:

Strong communication skills, ability to be thick skinned when dealing with partner dissatisfaction
Determination and grit to contact and speak to as many partners as possible
Relate to the restaurant partners business and understand the fundamentals in order to provide a consultative/sales approach
Resolve partner issues by determining the root cause and offering a tailored solution
Ensure our partners are satisfied and continue to successfully trade with us
Proactively manage allocated tasks to ensure business objectives are met
Liaise with other teams across Sales, Operations and Account Management
Consistently improving retention rates and KPIs

Can you deliver

Here's what we're looking for from our Telephone Retention Executive expert

2 years+ previous experience in retention, sales, or account management
Strong understanding of the marketplace
Communicative, with the ability to negotiate and resolve difficult issues
Enthusiastic and selfmotivated
An independent and proactive way of working, passionate about new challenges and changing environments

Here is our offer

Here at JET, we offer our colleagues the chance to develop and grow alongside top talent in one of the world's leading food delivery companies.

By providing a creative, dynamic and innovative environment, we empower our people and give them the ingredientsfor success.

**Diversity, Inclusion & Belonging