Operations Supervisor - London, United Kingdom - FedEx

Description

Position Summary:

We have an opportunity for an Operations Supervisor to join the back shift Team based within the Hornsey Station.

Main responsibilities:

• Ensure the effective performance of the shift in line with depot targets

• Ensure that goods on hand levels are kept to a minimum and all consignments are dealt with within 24-hours

• Ensure that high levels of internal and external customer care are maintained by the shift

• Produce relevant reports as required by the depot

• Effectively communicate to all team members, e.g. shift briefings

• Ensure that all HASAWA Legislation/Security Procedures are adhered to and that good housekeeping is maintained

• Carry out any other relevant duties as requested by the Line Manager to ensure the effective performance of the Depot Operation.

• Partake in any developmental training as required in compliance with the Company's commitment to the Investor in People Standard

• Manage, train and develop in line with the Investor in People Standard thereby ensuring all employees within the team are trained and developed in accordance with their job role and business requirement

• Develop staff for succession through coaching, delegation and feedback

• Responsible for promoting a professional image of the Company and for complying with the Company's Equal Opportunities and Harassment Policies at all times, including work related events which take place outside normal working hours

• Comply with all relevant Health, Safety and Security Regulations

• Read and comply with Company rules, procedures, agreements and any notices displayed by the Company throughout your location

• Seek continuous improvement through ongoing quality initiatives in line with the EFQM Business Excellence Model.

Specific requirements:

• Excellent written and verbal communication skills

• Ability to work as part of a team

• Excellent telephone skills

• Ability to use own initiative

• Excellent customer service skills

• Self motivated

• Results and target orientated

• Ability to give attention to detail

• PC literate

• Ability to prioritise a busy workload

• Excellent organisational skills

• Ability to work in a busy environment

• Good numeracy and literacy skills

• Excellent people management skills

• Flexible approach to work

• Ability to motivate and develop a team

In return for your hard work and commitment you will get a competitive salary, bonus, with the opportunity for real career progression and excellent training and development.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company

FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World's Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970's. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today's global marketplace.