Team Manager - Coventry, United Kingdom - Capita plc

Description

We're currently recruiting Team Managers to manage and motivate team members, ensuring the best possible service is delivered in line with service level agreements.

We're currently recruiting Team Managers to manage and motivate team members, ensuring the best possible service is delivered in line with service level agreements.

The Fixed Term Contract would be until 27th September and the ideal candidates would be based within a 45-minute radius of Coventry.

Ensure a consistent, safe, efficient and cost-effective delivery of services within contractual performance levels and obligations
Adhere to and promote Capita values and abide by the leadership standard and Capita management commitments
Actively manage and develop direct reports through effective use of the performance management lifecycle, providing effective 1-2-1's, coaching, SMART objectives, appraisals and training
Proactively identify areas for development and manage non-achievement through the use of Capita's absence/performance management process
Communicate effectively with individuals and the team for example through regular and ad hoc team meetings to ensure awareness of relevant issues, changes, sharing and celebrating successes etc
Assist in the planning and organising of team workload to achieve business objectives
Contribute to the overall operational achievement of required service levels by working with other operational managers and the resource planning team to identify risks and prioritise resource deployment

Drive continuous improvement initiatives by reviewing working practices, process, data/MI and implementing ideas that enhance operational performance, service delivery and customer satisfaction.

Understanding of current Health and Safety, data protection legislation and quality policies
Excellent communication, planning and organisational skills
Good PC skills, including knowledge of Word, Excel and e-mail
Flexible approach to work and adapts easy to change
We're using technology and data to help more people move around London.

Our teams are managing everything from a bus fleet of 9,300 vehicles to 402km of Tube network, the Santander Cycles and Cycleways to London's red route roads which include 6,000 sets of traffic lights.

Competitive salary
~23 days' holiday (rising to 27 ) with the opportunity to buy extra leave
~ company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two plenty more
~ voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
~ the opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
~ access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
~ Work from home

We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion.

If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email Iqbal at .For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

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