Customer Service Peterborough - GerrardWhite

GerrardWhite

Verified Company

Peterborough, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Salary:
£22,890 (inclusive of £2,500 shift allowance) based on 37.5 hours

Location:
Pegasus House, Bakewell Road, Peterborough PE2 6YS

Full/Part-time shift options are available within our opening hours 8 am-10 pm Monday-Friday; 8 am-6 pm Saturday & 9 am-5 pm on Sunday.

This role will be a hybrid split between working on-site and from home

Working for BGLi Customer Services:

BGL insurance is part of the Markerstudy Group and provides a range of motor, home, and life insurance products to three million customers in the UK.

We are committed to delivering exceptional service to several of the best-known brands in the UK as well asour brands, Budget Insurance, Dial Direct and Beagle Street all while supported by state-of-the-art, award-winning contact centers and market-leading digital platforms.

What will I do as a Customer Service Advisor?

Take inbound calls from potential and existing customers, dealing with a car, van, and home insurance queries.
Maintain high standards for our own and partnership brands
Deliver outstanding customer service to every customer first time, every time
Take responsibility for our customers and provide resolutions
Take ownership of your development within BGLi
Be determined to succeed and accountable for results, for yourself and the business
Act with drive, pace, and passion
Follow the system and procedural processes to ensure compliance with the FCA

What does it take to be a Customer Service Advisor?
It doesn't matter if you've never worked in a contact centre or within an insurance environment before, we will provide you with a comprehensive training programme, all we ask is for the following

Ideally six months of experience working within a customer service environment, this could be from a variety of backgrounds including retail, contact centre and hospitality (face to face, by phone or in written form)
A proven track record of delivering excellent customer service
Strong written and verbal communication skills
Demonstrate responsibility for customer concerns and resolution
Excellent time management and attention to detail
Good numeracy and literacy skills
Proven record for setting own goals and monitoring own performance

Why work for us?
BGL Insurance is a great place to work, but don't just take our word for it. Here are just some of the benefits we offer our colleagues. You have the option to update your benefits package at anytime

Pension: Auto Enrolment applies. Contribute 1, 2, 3, 4, 5% with BGL matching amount to a maximum of 5%

Bonus

Monthly contribution model
Life Assurance: Up to 4x base salary (option to flex up or down)
Annual leave 25 days per year, this increases to 1 day a year after each full year of service Max 30 days Opportunity to Buy & Sell annual leave up to 5 days each year
Income protection: Up to 75% of base salary (to a max of 5 years) via Unum
Employee assistance programme: Telephone, facetoface or virtual assistance.
Flexible benefits package which includes:
Holiday buy and sell (up to 5)
Cycle to Work
Dental Insurance
Gymflex
Health Care Plan & virtual GP service
Critical Illness Cover (also for Partner)
Partner Life Assurance
Onsite Wellbeing Therapists
Tastecard
Technology purchase
High street discounts
Monthly FAB draw
Free breakfast on the weekend
Volunteer days to support our #givingback programme