Housing Registrations and Allocations Team Leader - Croydon, United Kingdom - Croydon Council

Croydon Council

Verified Company

Croydon, United Kingdom

6 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Housing Registrations and Allocations Team Leader

Croydon is a diverse borough, and our vision is to create great homes, places, and communities to enhance life opportunities.

As part of our vision to transform housing services the Housing Needs & Homelessness Service has recently been redesigned.

Our ambition is to create a service which is understood, fair, accessible and residents are active participants in their journey towards finding a settled home, underpinned by the new NEC technology being implemented.

We have a number of roles and are seeking dynamic and collaborative individuals to join our management team to provide the best possible service to support tackling homelessness in Croydon.

If you are passionate about improving services for residents and working in a fast paced an rewarding environment, then we have the right roles for you.

As a Team Leader you will have direct management responsibility for staff and be responsible for the continued development and effective day to day management of the administration of the Choice Based Letting system.

About the role:

To ensure that the council's Choice Based Lettings System is maintained to a high standard including good practice.
To ensure that housing registration and allocations assessments are carried out efficiently and effectively in compliance with legislation and the council policy.
Ensure and monitor that allocations are made in accordance with council policy and procedures and to implement service improvements where required.
Ensure the provision of high quality services to customers, by leading and motivating the team and embedding a culture of excellent customer service that delivers great community outcomes

About you

Extensive knowledge of issues relating to the allocation and letting of properties within a local authority, housing association or other social housing organisation.
Knowledge of housing options available to those in housing need.
Experience of managing a frontline housing service such lettings, allocations, or homelessness
Experience of developing allocations and lettings processes.
Experience of working with housing registers, choicebased lettings, and housing allocations systems.
Excellent negotiating, influencing and liaison skills to successfully promote the council to private sector landlords and accommodation providers and market housing options to customers, staff, and stakeholders
Experience of leading and supporting teams to create a collaborative culture that is adaptable to new challenges and ways of working, focused on the customer experience and outcomes
Ability to work in a collaborative way to transform service delivery including the ability to manage stakeholder relationships.

What we offer

We are passionate about our staff and in return we will provide a rewarding career with a commitment to investing in you.

We offer a generous pay and benefits package including generous annual leave entitlement up to 31 days (eligibility criteria applies), access to the Local Government Pension scheme and more.

If you want to be part of a team in delivering positive outcomes for the Council and residents of Croydon and believe you have the skills and experience to be successful in this role, we would love to hear from you.

Key dates

Equal opportunities statement

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.