Tenancy Team Manager - Bristol, United Kingdom - Caridon Group

Description

Tenancy Team Manager

ROLE: Working from our on-site Bristol office, leading a team of front-line housing staff to provide an excellent service to residents. Supporting the team to manage tenancies of customers with varying housing needs. Ensuring Caridon is making a difference in housing.

REPORTS TO: Operations manager

REPORTS IN: 2 x housing officers, Administrator, community engagement officer, HB/UC officer.

WORKING HOURS: Full time - 40 hours.

DUTIES INCLUDE

• Effective recruitment.
• Monthly 1 to 1 with all direct reports.
• Staff performance management.
• Working collaboratively with building manager to maintain an efficient voids process.
• Leading on safeguarding concerns.
• Completing housing management monthly reports.
• Complaints handling.
• Serve notices
• Liaise with legal team re court proceedings.
• Cultivate good partnership working with external providers.
• Effective management of portfolio budgets.

SKILLS, EXPERIENCE & ATTITUDE

Essential

• Experience of successfully managing a team.
• Experience in Block Management and Social Housing
• Good knowledge of tenancy legislation.
• Ability to diffuse challenging situations.
• Excellent interpersonal skills and the ability to communicate effectively at all levels
• Excellent numeracy and literacy skills.
• Good knowledge of Safeguarding.

Desirable

• Good knowledge of state benefits.
• Chartered Institute of Housing qualification.
• Previous experience working with a Local Authority.

GENERAL

• To contribute to the strategic direction of Caridon.
• To facilitate good relationships across all departments and sister companies.
• To actively encourage a good team spirit and positive working environment.
• To be approachable and empathetic to all internally and externally.

BENEFITS:

• Company events
• Company pension
• On-site parking
• Wellness programmes
• 33 days paid annual leave entitlement
• Health Cash Back plan
• Life Cover
• Paid Sick days