Resident Support Lead - Stratford, United Kingdom - L&Q

Description

INTERNAL ONLY VACANCY – THIS VACANCY IS ONLY AVAILABLETO EMPLOYEES OF THE L&Q GROUP AND ITS SUBSIDIARIES. ANY APPLICATIONSRECEIVED FROM EXTERNAL CANDIDATES WILL NOT BE PROGRESSED.

Title: Resident Support Lead

Contract Type: Permanent Location: King Hall Mews, Lewisham

Reporting Office: West Ham Lane Stratford Persona: Agile

Salary: £33,904 per annum plus £1,300 Essential Car User Allowance per annum

As the Resident Support Lead, you will be an advocate on behalf of residents who are vulnerable and support residents to resolve issues they may be facing. You will co-ordinate complex support and activities in order to get the right outcomes for residents living in an L&Q home.

In this role, you'll be responsible for co-ordinating multiple issues, working collaboratively with other colleagues and external stakeholders to get the best outcomes for residents, delivering a reliable, repeatable, and consistent services in line with policy and standard operating procedures.

To be successful in this role, you should be good at building relationships with people and be able to communicate well with colleagues and residents. You'll be able to problem solve and will pride yourself on your grit and determination. You'll have a can-do attitude and be motivated by keeping promises to residents. You'll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents. You'll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines. Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential.

Our customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department.

For this post the successful candidate will need to apply for or be in possession of a Disclosure Barring Service certificate (DBS – level of check to be agreed) to enable them to work within the team. For further information about the Disclosure Barring Service please visit It is essential you have access to a car and a clean driving license

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Our commitments:

Atthe foundation of everything that we do are our corporate values and associatedbehaviours. Our organisational behavioural framework outlines thecore expectations of all employees, which should be demonstrated at alltimes when representing L&Q. More information aboutL&Q's values can be found on our website and a copy of our behavioural frameworkcan be provided on request.

Accessto a full suite of benefits including 28 days holiday per year, annual bonussubject to business and individual performance, excellent Pension scheme andreal investment in your personal & career development. Other benefitsinclude an employee assistance programme and non-contributory life assurance.

We'rerecognised externally for our commitment to inclusion. We're a StonewallDiversity Champion, a Disability Confident (Committed) employer and have signedthe Time to Change Employer Pledge to demonstrate our commitment to end mentalhealth discrimination in the workplace.

Weexpect all our employees to support our environmental policy and socialresponsibility work. We are an employer committed to environmental and socialresponsibility.