Manager job hybrid/Remote - Glenfield, Leicestershire, United Kingdom - Leicestershire County Council

Description

Leicestershire County Council

Worker Category:
Hybrid Worker am shift office based;
Working Hours: 37hrs Shift working 7am-3pm and 3pm-10:30pm


Contract Type:
Permanent

An exciting opportunity has arisen to work in the HART team as a Homecare Manager. The team is expanding to focus on the day-to-day oversight of the service contact, triage and duty function.

The role will ensure that the service answer and deal with referrals in a timely manner and in line with performance indicators.

Homecare manager will take a leading role in the daily management of staff and rotas and guide staff throughout the day.

Provide day-to-day direction and supervision to team staff to ensure the delivery of a high quality, person-centred accountable statutory social care service

To be responsible in managing areas of risk, including:To ensure new referrals triaged in a timely manner, taking into account the need to respond within specified timescales, and confirm acceptance or rejection of these.

To help the Hart manager implement quality assurance and audit systems for gathering, recording, and evaluating accurate information about the quality and safety of the care and support the service provides, and its outcomes
To respond to enquiries and complaints promptly and professionally in line with the County Council's policies and procedures
Be educated to degree level or equivalent management experience
Have substantial adult social care experience
Significant experience in people and performance management
Be able to develop trust within the team and encourage team members to build positive, trusting relationships with each other, across departments and with customers, service users, partners and/or the community as appropriate
Interested in Flexible Working?

If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.


Telephone:
or

Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity, and inclusion at every level.

We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services, we offer our communities.

We particularly welcome applicants from Ethnically Diverse and LGBTQ+ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve.

Applicants with a disability who meet the criteria listed in the 'About You' section above will be offered an interview under the Disability Confident Employer Scheme.

If you have any technical issues when trying to apply for this post, please contact our Employee Service Centre:
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About Leicestershire County Council

Leicestershire County Council is a Stonewall Top 100, Disability Confident, Menopause Friendly, Mindful Employer, Fostering Friendly, Forces Friendly, and Cycle Friendly organisation.

We are strongly committed to promoting equality and opportunity, championing employee wellbeing and investing in staff training and development.

Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone.

Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire.