Commercial Services Coordinator - London, United Kingdom - Waltham Forest Services Limited
Description
Purpose
To deliver helpdesk services enabling operational staff to carry out repairs, maintenance and premises support services efficiently across a range of settings.
Responsible for coordination and management of customer service requests and help calls out to the operations supply chain, servicestore operations team and chasing progression of those work orders.
The organisation and prioritisation of work schedules for each person delivering the service including the internal FM teams, and chasing progression of those work orders.
To respond to all day to day to helpdesk enquiries including scheduling in routine and planned works and ensuring open jobs are progressed in accordance with agreed KPI's.
Allocate works orders on TF Cloud to either internal FM teams or to the Council's supply chains, for example the Mechanical & Engineering or Building Fabric contractors
Monitor and progress open jobs ensuring they're completed on time and agreed KPI's are achieved
Take ownership of the reactive work schedules and ensure that all tasks are completed in line with requirements
Purchase supplies and materials to support and facilitate the expedient completion of ad hoc and planned works requests
Contract length: 12 months
Salary:
£33,000.00 per year
Schedule:
- Monday to Friday
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Work Location:
One location
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