Service Delivery Manager Work From Home - Shiremoor, Tyne and Wear, United Kingdom - Northern Powergrid

Description

An exciting opportunity has arisen for an enthusiastic Service Delivery Manager to join our Information Systems team.

9 million homes and businesses in the Northeast, Yorkshire, and northern Lincolnshire, is at the forefront of delivering a power network that meets the region's needs, now and in the future.

Our vision is to be the best energy company in serving our customers, whilst delivering a sustainable energy solution.

We are looking for a well-rounded Service Delivery Manager to lead and drive the incident management process and investigate problems in systems, processes, and services.

We are looking for somebody to manage the incident, capacity, event, and availability management processes, partnering with the Service Integrator to ensure that appropriate procedures and reporting mechanisms adequate information flow are in place.

The Service Delivery Manager ensures that the root cause of a problem is resolved thus preventing further incidents, establishing preventative measures, leading the implementation of agreed remedies, and managing the follow up on commitments.

Incident management, reporting and providing Management overviews

• Proactively researching and recommending courses of action to prevent incidents and problems while maintaining high service integration levels
• Ensuring that service providers detect and classify incidents while providing communication over incidents and services.
• Assuring incidents are investigated and diagnosed and coordinating actions by the corresponding service owner(s) to resolve the incident.
• Liaising with the Service Integrator and other suppliers within the IT ecosystem, acting as a focal point for escalations from the business
• Ensuring that availability and capacity management processes and procedures are effective and timely.
• Ensuring that event management processes and procedures are effective and timely.
• Working with Service Architect on service improvements

Experience in problem and incident management

• Excellent service management skills
• Experience with remote management and monitoring platforms
• Experience of proactive fault management
• Report creation using tools such as Power BI

Along with a competitive salary of up to £42,000, we also offer great benefits including:

• Up to 10% annual performance bonus
• Enrolment into our Pension Scheme, with a generous company contribution
• Free onsite car parking
• Annual leave of 25 days + bank holiday entitlement
• Agile working arrangements with up to 2 days per week working from home, depending on business needs.

Visit to find out more about this and other career opportunities.

Applications are considered on the basis of their suitability for the post, irrespective of sex, marital status, sexual orientation, gender re-assignment, race, age or disability, in accordance with the Equality Act 2010.