Iris Customer Support Analyst - Milton Keynes, United Kingdom - 1639 XCH Global Insrnc Sol Ltd

Description

Summary:

The Customer Support Analyst is primarily responsible for providing technical and business support for customers who use DXC's Iris underwriting system. A strong knowledge of either Iris or another mainstream London market underwriting system is required together with an understanding of the London Market Underwriting business and processes. This includes the interaction of messages with market consortiums. Good client communication skills are essential as is the ability to produce high-quality functional specifications for software or configuration changes. This role is home-based but involves working with customers and user groups which may require travel to customer sites. The role also requires effective communication with our development and test teams throughout the software development life cycle.

This role will also involve working on DXC's next-generation Assure for Commercial and Speciality system. This system will be the upgrade path for Iris and the role will require working with this team to help ensure that it has the required functionality that London market underwriters require to administer and process their business. As customers implement, there will be a requirement to work with the implementation team helping to configure products, working with the data migration team and providing training.

Essential Skills/Qualifications:

Significant Insurance domain knowledge of the London Insurance market processes covering Policy, Claims and Technical Accounting.

An understanding of messaging flows to and from underwriting systems within the London market.

An awareness of the Lloyd's Future of Lloyd's / Blueprint II initiatives and the impact to underwriting systems.

Experience of working within or with a General Insurance software vendor or to provide functional direction and definition for new products, modules or features as part of an insurance product implementation.

Practical working knowledge of at least one computer-based London Market Underwriting system.

Accomplished presentation/demonstration skills.

Confidence to manage customer expectations and steer specification / review process through tight timelines; being comfortable in the 'frontline' of challenging client issues, preferably with extensive onsite experience.

Self-motivated and displays high energy levels to solve problems & find innovative solutions.

Desirable Skills/Qualifications :

Experience of one of DXC's existing Underwriting products

Excellent interpersonal and communication skills

Ability to comprehend complex requirements, playback to the business in plain English, and translate forward towards technical specifications.

Ability to plan, design and recommend business processes to improve and support business activities.

Flexible approach and able to adapt to changing priorities e.g. travel at short notice, attend and host meetings at unsociable hours.

Ability to Analyse Data to investigate issues (ideally with a knowledge of SQL)

Ability to Test functionality methodically

Insurance Industry qualification. e.g. A.C.I.I.

Good knowledge and experience of implementing insurance/reinsurance software packages and an appreciation of the strengths and weaknesses of each.

Knowledge and experience of analysis techniques, ideally of using a formal analysis methodology in the building of solutions. (Some knowledge of analysing relational data would be beneficial.)

A high level of attention to detail with strong documentation skills

Ability to work independently and as part of a team

Willingness to Travel

Key Accountabilities and Responsibilities:

Supports and advises stakeholders on limitations and opportunities for customer solutions based on knowledge of the product set

Facilitates meetings with clients to gather and document requirements and explore potential solutions.

Works collaboratively in a team environment for the building and updating of business and functional documents according to customer specifications

Intermediary between Customer and internal development, testing and support teams

Leads and participates in internal quality reviews of solution design

Assists in design, development, review and execution of system test scripts

Supports the process of transitioning projects into support

Assists Support Teams as/when required

What we can do for you:

Competitive compensation

Pension scheme DXC Select – (benefits package)

Perks at Work

DXC incentives