Help Desk Administrator - Leeds, United Kingdom - Smart Recruit Online

Smart Recruit Online

Verified Company

Leeds, United Kingdom

3 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We have an exciting opportunity to grow our current team of excellent customer service providers.

We are looking for an experienced and enthusiastic team player to join us as a Help Desk Administrator here at First Response Group in Leeds.

This is a varied customer service role and tasks will range from order processing and invoicing, to collating data and service calls.

This role is a Monday to Friday role operating eight hours per day, full-time.

Key Duties of the Help Desk Administrator:

Assist and mobilise the delivery of services that are appropriate to meet new and existing client needs.
Maintain and improve customer experience.
Resolve any customer complaints in a timely manner.
Answer all incoming calls relating to client queries such as available services, pricing, and delivery leadtimes.
Process and provide purchase orders and quotations, working closely with operational teams and the accounts team.
Raise order paperwork, including invoices.
Liaise with suppliers.
Provide accurate data for service requirements.

Benefits:

Casual dress
Company pension
Free onsite parking
Ongoing learning and development
We are a part of the Real Living Wage Foundation

Essential Skills:

What are we looking for in a Help Desk Administrator?

Strong prioritising and organisational skills.
The ability to solve problems using your own initiative and be able to confidently recall training provided.
To work with limited supervision when making decisions, able motivate self and be proactive.
Strong communication skills must have excellent telephone manner and be able to communicate electronically with end users/customers directly.
Previous experience working in a customer service/admin function.
The ability to work within a fastpaced environment and ensure smooth delivery of services provided.
Good time management and display high level of accuracy
Aptitude to influence and chaseup internal departments when/if required
IT skills to include a solid knowledge and competence in the use of Microsoft packages, specifically Excel.
Able to report data in a timely and accurate manner
Confidence to highlight inefficiencies and recommend solutions.
Ability to multitask.

Desired Skills:

Knowledge or experience in facilities management administration
Knowledge or experience in security services
Administration in a customer servicebased role
Knowledge of building management services

About Company:

First Response Group (FRG) is a total security, risk, and facilities management solutions company.

We are leading the way with new technologies and training and development to deliver a first-class service to our clients.

What makes us different is our people. Our mission is to motivate, support, and develop our employees by creating a culture of 'inclusion and happiness'.

It is vitally important to us that everyone feels part of the team, contributes positively to company development, and shares in our successes.

We are an SIA approved contractor, an ACS Pacesetter, and hold four NSI Gold accreditations.

Essential Requirements:

What are we looking for in a Help Desk Administrator?

Strong prioritising and organisational skills.
The ability to solve problems using your own initiative and be able to confidently recall training provided.
To work with limited supervision when making decisions, able motivate self and be proactive.
Strong communication skills must have excellent telephone manner and be able to communicate electronically with end users/customers directly.
Previous experience working in a customer service/admin function.
The ability to work within a fastpaced environment and ensure smooth delivery of services provided.
Good time management and display high level of accuracy
Aptitude to influence and chaseup internal departments when/if required
IT skills to include a solid knowledge and competence in the use of Microsoft packages, specifically Excel.
Able to report data in a timely and accurate manner
Confidence to highlight inefficiencies and recommend solutions.
Ability to multitask.