Specialist Payroll Officer - London, United Kingdom - Hibob Inc.

Description

HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent.

Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively.

Fast-growing companies across the globe such as Monzo, Happy Socks, Fiverr, and VaynerMedia rely upon Bob to help them create the best work experiences for their people.

We are looking to hire an enthusiastic Customer Support Specialist within our Payroll team to be the first line of support for customers with complex UK payroll related queries or issues.

Our goal is to delight our customers and provide an amazing experience to every customer during their interactions and ensure our customers feel supported to make the correct decisions during their payroll cycle.

Are you a highly motivated self-starter, known for your initiative and creative problem-solving abilities? Is helping customers navigate complex issues your passion? Do you excel in explaining intricate technical configurations to clients?

As a Customer Experience Specialist within our payroll function, your role will involve becoming an expert in UK payroll, providing in-depth guidance and technical support to our customers.

Your responsibilities will include investigating complex payroll issues and service problems, responding to technical queries through various communication channels, and sharing your knowledge both within the organization and with our valued customers.

During Onboarding, you will manage the process for new customers joining HiBob Payroll UK, helping build out the platform to their needs and also gather all their data to support retrospective and parallel runs so they get to value impact as soon as possible.

You will be the first line of support for our customers, ensuring their payroll related queries are resolved quickly and efficiently
You will work with our customers to unpick complex issues, including HMRC reconciliations, journal support, legislative guidance, and failed FPS/Pension submissions
Identify opportunities to create and update Help Center and Community content to enhance support for both customers and internal teams
You will use your awesome communication skills and payroll experience across multiple channels to educate new and existing customers on system adoption
You will support new customers with building integrations of HMRC and HRIS into HiBob Payroll UK making sure that everything is working as it should be
You will support customers who have additional support needs outside the platform (Payroll Ops)
You will at times run payrolls for customers who have selected a managed service subscription
Meet personal KPIs and actively contribute to team KPIs, ensuring the delivery of high-quality support services.
You have solid UK payroll experience — bonus points for experience dealing with Share Payments, FPS, and Pensions
You have experience in providing best in class payroll and product support
Proficient English speaker and your (written and verbal) grammar is impeccable
You enjoy working with figures and have experience with complex reconciliations
You have run payrolls so you know what looks right and can spot anomalies
Experience in Saas technology along with Payroll
Experience onboarding customers into a new payroll platform/service

We're about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance.

Becoming a Bobber means you'll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:

~ Company share options plan - every employee can eventually become a shareHolder
~ Cash allowance for health insurance
~ Annual vision allowance
~ Travel support (cycle scheme and season ticket loans)
~ Hybrid working from day 1
~ Work from home allowance - to get your home office set up
~ Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)
~ Bob balance days - Enjoy a company-wide long weekend at the beginning of each quarter
~2 Social Impact days per year for volunteering
~ Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme
~ Pension scheme auto-enrolment from day 1
~ Fun company and team social events (locally and virtually with our global teams)
~ We love birthdays - take the day off and receive a special gift

Our success depends on our people, and we want HiBob to be a workplace where everyone can feel a sense of belonging and thrive, so we're committed to being proactive at all levels so that our workforce reflects the communities in which we live, work, and hire.

All qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class*(*US only).

Please contact us if you'd like to discuss any adjustments to our process which might help you demonstrate your strengths and capabilities.

This information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions.