Jobs

    Part-time Facilities Officer - Manchester, United Kingdom - One Manchester

    One Manchester
    One Manchester Manchester, United Kingdom

    1 week ago

    Default job background
    Part time
    Description
    Independent Living Officer

    Location Manchester - Agile

    Permanent, Full Time, 35 hours per a week

    Support our communities. At One Manchester we're passionate about improving lives and helping neighbourhoods thrive.

    Every day we provide homes, invest in our communities, help communities to further their learning, manage their money, launch successful businesses and improve their employability.

    We're looking for an Independent Living Officer to join our Customers & Communities department.


    You'll proactively lead the delivery of a customer focused service across our independent living portfolio, delivering high-quality housing, tenancy management and support services.

    Working pro-actively with customers and partners (internal and external) you will help to create sustainable and thriving independent living communities, customer independence and deliver an exceptional 'first point of contact resolution' customer experience.


    Ensure the safety, wellbeing and safeguarding of customers is effectively managed, maintaining regular contact with customers and ensuring all actions are implemented in accordance with policies and procedures and in support of key performance indicators as determined.


    Innovation and the ability to work autonomously in the delivery of independent living services is encouraged, with a solution focused approach to overcome challenges and contribute to thriving communities.


    Experience of working in the housing sector or similar role delivering services to customers providing high-quality, responsive and proactive tenancy management and related services.

    Experience of working collaboratively building successful working relationships with key stakeholders and partners to achieve strong community and neighbourhood regeneration.

    raising concerns through policies and procedures, making thorough referrals, attending and contributing to case reviews and monitoring of outcomes, escalating as appropriate.

    Willingness to undertake professional qualifications and personal development related to the role


    Due to the nature of the role, you must be willing to work flexibly to meet the needs of the service and the wider business, including participating in an out of hours rota for bank holidays and Christmas cover.


    We have one purpose:
    to provide good quality homes, great services, and real opportunities for our customers and communities.

    Our role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure homes.

    That's not to say it's not one our key priorities, it's simply one of the many things we do to help our customers live happy and fulfilled lives.

    We're constantly evolving as a business to ensure we're supporting our customers and communities.

    We focus on improving our communities by offering a range of services, including employment opportunities, building new developments, and ensuring our customers have safe homes to live in.


    In accordance with the aims of our Equality and Diversity strategy and organisational commitment to address the employment of underrepresented groups, One Manchester is operating 'the Rooney Rule'.

    We will also interview at least one female candidate for all our roles within our trades and facilities teams where we experience an under representation.

    One Manchester strives for equality, diversity and inclusion in all that we do.

    We positively encourage applications for employment from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

    We are transitioning to a culture where agile working will be a feature of many of our roles. We also try to support and promote a culture of flexible working where possible and practical. If you are interested in a role but require flexibility or part time hours please give us a call and we can let you know if this can be considered for a particular role
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