Marketing Retention Manager - United Kingdom - Connect Fibre

Description

Customer Retention Marketing Manager
Connect Fibre Working from Home

Competitive Salary plus Excellent Benefits

As Customer Retention Marketing Manager, you'll play a pivotal role in maximising customer satisfaction, retention, and revenue growth. Develop and implement a retention programme to reduce customer churn and enhance brand loyalty.

• Create personalised communication strategies to engage and retain customers through belowtheline, direct marketing channels e.g. email, SMS, and the customer dashboard.
• Increase customer value through planning and executing campaigns to promote broadband upgrades and addon services e.g. Connect Phone, Mesh, Static IP.
• Collaborate with customer services to ensure the bestinclass customer experience throughout the resign / upgrade process.
• Minimum three years' experience in campaign planning and execution

Strong data mining / analytical skills : ability to analyse customer data and derive actionable insights to create highly targeted, personalised campaigns.

Competitive salary
~25 days holiday plus birthday off plus Bank Holidays
~ Company pension contribution
~ Excellent private medical and dental cover
~£1,000 employee referral scheme
~ Continuous development and long-term career prospects

Connect Fibre offers excellent team and business building opportunities.

Connect Fibre operates a hybrid working model with main emphasis on home working with occasional visits to company office locations.