Windows IT Support Analyst - Tewkesbury, Gloucestershire, United Kingdom - Four Squared Recruitment

Description

Job Description IT Support Technician
Tewkesbury (1-2 days per month in office)
£Permanent

Four-Squared Recruitment have partnered with an industry leading information security organisation, delivering expertise in safeguarding and protecting brands in a cyber world.

You will play a pivotal role in ensuring the stability, security and efficiency of the computer systems and networks.

Provide technical support to Cyberis colleagues, addressing hardware and software issues, using remote support tools wherever possible. You will manage your workload via our IT Service Desk platform based on ITIL principles.
Raise incidents, investigate, and follow through to completion, seeking guidance from the IT Systems Administrator when needed.
Following our configuration management processes, assist in the setup and configuration of workstations, peripherals, and mobile devices.
Provide training and guidance to end-users regarding IT equipment, software, and IT policies.

Minimum of 2 years of experience in an IT support role, supporting Windows 10 endpoints, desktops/laptops.
Strong knowledge of Windows 10/11 configuration, networking protocols and DNS.
Proficiency in troubleshooting hardware, software, and network issues. IT Support Technician
Tewkesbury (1-2 days per month in office)
£Permanent