Data Core Specialist - Newbury, Berkshire, United Kingdom - Vodafone

Description

Location: Any UK Hub + Hybrid*
Salary: Excellent basic salary plus bonus and Vodafone benefits
Hours: Full time 37.5 hours per week – Mon to Fri

*Hybrid
At Vodafone UK we believe that through collaboration and connection we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. Our "Office in a Box" home working kit will provide you with everything you need, no matter where you are.

Who We Are

We're a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn't just a buzzword, it is core to who we are as a company. We're proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

What you'll do

Support and resolve
Incident and problems on the production and staging environments.
Provide timely response to the failure of a service or system.
Assist Incident Management to resolve incidents, providing out of hours' standby cover and callout support.
Communicate major problems to management, team members, and the user community and product owner.
Assists with root cause analysis to identify corrective actions and permanent fixes, challenges RCA delivered by other parties to ensure it is correct.
Will as required, design, sanity check and implement workaround to resolve a problem.
Deliver reactive management, responding to support requests, typically via Remedy.
Analyse issues and correct underlying problems working across elements and services to gain the bigger picture.
Works across other support teams to drive a fix to problem.
Ensure all work is carried out and documented in accordance with required standards, methods and procedures.

Proactive Service Assurance
Provide proactive service management as part of continuous improvement.
Carry out proactive health checks on a regular basis.
Perform routine maintenance.
Manage system performance.
Drive automation capabilities and solutions.

Manage external support relationships
Raise and follow up calls with external support companies.
Assist third parties in prioritizing and resolving problems and agree closure with Vodafone customers.
Ensure third parties perform Root Cause Analysis and provide permanent fixes.
Ensure third parties adhere to applicable Vodafone procedures.
Participate in conference calls and Operational Review Meetings, guiding actions towards Vodafone requirements.
Monitor third-party performance against support SLAs and escalate issues with line manager.
Introduction of new products or releases into the environment and change management.

Provide input to ensure all support requirements and processes are understood by projects or changes.
Evaluate/participate in any workshops or training activities as required.
Actively test new elements & services to ensure support requirements are adhered to.
Assist the project team during the stability period to ensure support calls are resolved.
Perform deployment to live of changes as required including some out of hours working
Ensure changes are documented and communicated to the whole team and others as necessary.
Ensure all changes are made in accordance with the appropriate Vodafone documented procedures and processes. § Prioritise work according to impact/risk to the business.

Who you are

Excellent knowledge of Packet Core systems, standards and call flows
Proven ability to deliver multiple complex projects
Excellent troubleshooting methodology.
Strong ability to logically analyze statistical data.
Self-motivated and driven.
Growth Mindset is crucial
Good time management skills

Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulator's standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website ( for guidance