Customer Service Advisor - Coventry, United Kingdom - Collegiate AC Ltd

Collegiate AC Ltd

Verified Company

Coventry, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About Collegiate

Collegiate AC Ltd is a market leader in purpose-built student accommodation with over 10,500 beds in 21 cities across the UK.

We work closely with our partners to be the most trusted accommodation choice for students by creating a unique experience where everyone feels they belong.

The key to Collegiate's rapid growth has been our focus on delivering excellence in all areas and working as collaborative and supportive team.

As an operator we want our business to be run by the best people.

Key Responsibilities

The key duties for the role are:

Providing a front of house reception service
Welcoming visitors, partners and contractors to the properties
Ensuring required maintenance or housekeeping works within the properties are reported and completed.
Processing customer bookings and payments
Chasing arrears
Conducting and logging room and communal area inspections
Identifying hazards, resolving risks and responding to alarm activations
Dealing with issues or incidents and involving the emergency services if required
Completing a variety of general administration tasks including incident logs and inspections
Ensure the communal lounges, lift lobbies, hallways and reception areas are kept clean
Support the on boarding of new members of the team
Attend and constructively contribute to team meetings
Sharing knowledge and supporting new ideas to improve processes
Ad hoc tasks

With appropriate support and guidance, you'll also be conducting sales conversations, show suite viewings.

Another element of the role is that of maintaining positive community relationships with local companies & communities and local authorities.

Please note that due to the nature of the business and this specific role there are a large number of ad-hoc tasks which occur throughout the year - the JD is not exhaustive.

The nature of the role means that you may be required to work outside of your hours (move in weekends, summer etc).

Travel may be required.

Experience:

Experience in a customerfacing role
Experience in resolving customer issues
Experience in administration
Mandarin speaking preferred but not essential

Skills/Ability/Knowledge:

A passion for people and exceeding customers' expectations
A good level of computer literacy
Great communication skills and a team player mentality
An understanding and empathetic approach

Collegiate standards

It is your personal responsibility to work within Collegiate's policies, procedures and processes at all times. For the purposes of clarity, this includes but is not limited to, items such as our employment policies, health and safety policies, equal opportunities, data protection, compliance and money laundering responsibilities.
All employees will act in accordance with appropriate professional and legislative regulations and codes of conduct
The Company expects all employees to maintain good standards of electronic and/or paper filling as required in their role
You will be expected to carry out all aspects of your role profile and any additional responsibilities as requested from time to time

Job Types:
Full-time, Permanent

Salary:
£20,319.00 per year

Work Location:
In person