Information and Advice Advisor - Scarborough, United Kingdom - Age UK North Yorkshire Coast and Moors

Age UK North Yorkshire Coast and Moors

Verified Company

Scarborough, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Information & Advice Adviser

Salary:
Age UK NYCM Grade 2c (£ Pro Rata)

Hours:
Part Time (22.5 hours per week), Monday to Friday

Location:
Based in our Scarborough office

Purpose of the role:

Provide a high-quality service for people aged fifty plus on information and advice covering a range of issues, focusing on local services, blue badge completion, Attendance Allowance form filling, and completing benefits checks for clients.

Ensure that our service meets all the relevant quality standards and offers a respectful, holistic and inclusive service.

Key Responsibilities.

Communication

Effectively communicate with clients, colleagues and the public via effective listening, questioning and responding effectively
Have a sincere interest in our client's needs and develop a service where employees and volunteers strive to find and provide the best solution to their problems

Administration

Demonstrate the importance of collecting data for the purpose of meeting the requirements of the service, audit purposes, and for the next advisor to take forward
Maintain and oversee records using systems which enable the work of the service to be recorded, monitored and evaluated

Other

Inspire, motivate and support colleagues and volunteers who are enthusiastic about supporting our fiftyplus community to lead a more fulfilling life
Contribute to an environment of continuous learning and development
Attend training courses which may include travel
To perform all duties and responsibilities in accordance with Age UK NYCMs current policies and procedures and remain up to date with any updates or amendment

Person Specification

Experienced and skilled in providing information, advice and assistance in a customerfacing role
Empathic to the issues and needs affecting older people and their carers
Demonstrates selfmotivation and understanding of the need to maintain confidentiality
Ability to deal with demanding situations in a calm, effective nonconfrontational manner when advising clients
Knowledge of services available to older people from statutory, voluntary and private providers
Commitment to incorporating equality and diversity principles in all aspects of work
IT literate including Microsoft Office and use of the internet

This role description is not intended to be exhaustive in every respect, but rather to clearly define the fundamental purpose and responsibilities of the role.

In addition to the contents of this role description, employees are expected to undertake any and all other reasonable and related tasks allocated by line management.

Job Types:
Part-time, Fixed term contract

Contract length: 9 months

Part-time hours: 22.5 per week

Salary:
£20,925.00 per year

Benefits: