Client Services Administrator - Manchester, United Kingdom - MoreLife

MoreLife

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job title:
Client Services Administrator

Location:
Hybrid

Hours:
rota, working 37.5 hours p/w)

Reporting To:
Client Services Manager

Key Relationships:
Clients, Practitioners, Direct Team Members

Post may close early, if sufficient applicants received.

The Role:

The Client Services Administrator will work as part of the Client Services Team and will play a vital role in providing support and guidance to each client, giving that personal touch to ensure they feel valued and respected.

The role will involve providing administrative support to the wider client services team, ensuring data is managed and kept up to date.

You will be a member of the primary contact team assisting clients in starting their journey with Morelife and managing the data as part of the referral process into services for the whole of Morelife, alongside the client journey.

The aim is to provide a professional service through voice and online interactions.

Key responsibilities:
-

Helping to deliver a client focused service. You will be working within a supportive team environment, within a busy working environment.
Ensure you are up to date with all knowledge in relation to the services provided by Morelife.
Ensure clients are contacted on the agreed touch points whilst on the service.
Performing data entry roles, including updating records and databases for personnel, health and professional information.
Ensure all systems are updated, correctly
Responsible for all proactive telephone calls on behalf of the health lifestyles services.
Manage the administrative duties related to referrals from healthcare professionals to the programmes.
Support with creating case studies of participants that have attended the programmes.

Benefits: