Jobs

    National Account Manager Full Time Hybrid Permanent - North Kesteven, Lincolnshire, United Kingdom - ALH Recruitment

    ALH Recruitment
    ALH Recruitment North Kesteven, Lincolnshire, United Kingdom

    2 weeks ago

    Default job background
    Full time
    Description
    Key Account Manager - Welbourn - c28k + Bonus

    ALH are looking to recruit a Key Account Manager with immediate effect for our leading client.

    Role - Key Account Manager


    Job Purpose - To manage Key Account customers, ensuring quality customer service is delivered whilst protecting the interests of our client, abiding by & promote health & safety, ensuring all approved policies & processes are followed.

    Be single point of contact building the trust with the client.


    Ensuring that we are making client aware of all products we can service and trying to expand into these areas - ie if thry do the doors, can you do the dock levellers, gates, barriers and scissor lifts.


    • If it is an FM account trying to expand into other "customers" they have on their books
    • Assisting with budgeting for future spend with the account.
    Provide management reports on the account.


    • KIP / SLA performance stats
    * "sick" equipment - where things have had >3 calls in any one month - bringing it to the attention of Head of Key Accounts for further investigation


    • Monitoring them to ensure the wider teams are using correctly.
    Arranging and attending all performances meetings with the client


    • Monthly meetings with head of key accounts to go through all performaces and project future spend.
    Working with accounts to ensure all DEBT is kept to a minimum using contacts to resolve any queries.

    GCSE English & Maths A*-C

    Customer Service Experience

    Management Experience
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