Desktop Support Engineer - London, United Kingdom - NP Group

    NP Group
    NP Group London, United Kingdom

    Found in: Jooble UK O L C2 - 1 week ago

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    Description


    Desktop Support Engineer – Hedge FundCentral London – Onsite£60,000 - £70,000 plus Bonus & Benefits PackageAs a desktop support engineer, you will play a crucial role in ensuring the smooth operation of the desktop infrastructure within a fast-paced and high-pressure Hedge Fund environment.

    The desktop support team based is primarily responsible for the support of the firm's global desktop and VDI environment. Providing telephone and user-facing support to the trade floor, VIPs and other offices.


    Experience Required:


    Experience working in Hedge Funds / Trade Floor SupportActive directory administrationUsed to working to best practice methodologies such as ITIL.Microsoft Office Suite – 2016/365Microsoft IntuneSCCMMarket data applications.

    PowerShell scriptingVMWare/HorizonAzureGood understanding of financial marketsPython support experience usefulDegree in Computer Science, Information Technology, or related field.
    Good understanding of control principles – Release, Change Management, etc.

    Main duties & responsibilities of the role:

    Strong technical grasp of strategic platforms such as Microsoft Windows, Networking and Security, WAN, LAN, DNS.DHCP.Monitor and manage SNOW, prioritising, and escalating issues when necessary, and ensuring timely resolution.

    Experience of market data applications (Bloomberg, Refinitiv), market data feeds and troubleshooting Excel Add-ins.
    Troubleshoot and resolve a wide range of technical issues, including computer hardware, software, networking, remote access, and telephony.
    Assist with the documentation and maintenance of IT policies, procedures, and knowledge base articles.
    Experience supporting remote access solutions.
    Provide after-hours and on-call support as needed.
    Collaborate with other IT team members and external vendors to address more complex issues and implement solutions.
    Manage user accounts, permissions, and access controls.
    Participate in IT projects and initiatives, contributing to their planning and execution.