Customer Services Advisor - London, United Kingdom - Colbern Limited

Colbern Limited
Colbern Limited
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

NCD
Customer Services Advisor
Southwark
Contract
£14.22 per hour

Working hours rota covering 8.00am to 8.00pm - 37 hours per week.


Our client is looking for an experienced Customer Services Advisor - you will have worked in a call centre if not, you will not be considered for this role.

Call Centre Experience.


The service is made up of three main work streams, and is responsible for dealing with initial customer contact, via its telephony platform, on behalf of back office and technical business areas.

Typically, officers will attempt a triage with a view to resolving customer queries or connecting them to specialist teams, depending on the complexity of each case.

You will be working with the Housing and Environment - Day team - Monday to Friday


About You:
Ideally, you will have considerable experience in a similar customer experience role and display strong communication and people skills. Most importantly, will be your flexible and collaborative approach and your willingness to address challenges.


You must understand and be committed to the principles of equality, diversity and inclusion; and be ready to champion Southwark cultural values and behaviours.


You will need to be resilient, emotionally sensitive and demonstrate a heightened level of tolerance, when engaging with our residents and colleagues.

You must have a passion for customer services improvement and be committed to continuous service improvement.


You must be able to work between the hours of 8:00am to 8:00pm for in hours as part of a team.

Contracted hours are 36 hours per week.

The first part of our recruitment process is to send your CV.

Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities.

Colbern Limited along with our clients are an equal opportunities employer.
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