Sales Specialist - Sheffield, United Kingdom - Victoria's Secret

Victoria's Secret
Victoria's Secret
Verified Company
Sheffield, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

The Brand Specialist is responsible for demonstrating & training all brand initiatives including Selling, Bra Fitting, Product Knowledge & Brand Standards that drive customer satisfaction & total sales.

They support building a customer centric culture through all associates by training & demonstrating best in class selling & fitting capabilities.

They also actively lead & participate in brand launch activities including floorsets, education & customer insights.


Key Responsibilities:

  • Demonstrates best in class selling capabilities focussed on driving bras as the key differentiator both in the sales floor & in the fitting room
  • Supports SLT in executing Bra Certification maintaining 100% of applicable associates are certified at all times
  • Actively takes non peak CSL segments supporting overall store sales
  • Supports SLT in planning & executing product education by leveraging all company & brand tools
  • Ensures brand launches are executed flawlessly by participating in & training associates on new product, mapping & customer feedback
  • Demonstrates high level of brand knowledge including store standards supporting overall store execution
  • Supports SLT in reviewing Mystery Shop report & actively plans training to improve results
  • Ensures customer experience at cash wrap is efficient & service standards are of a high level
  • Supports SLT in dealing with any customer related query including but not limited to; Complaints, Parcels/Orders
  • Supports overall store by demonstrating & training all brand and store initiatives
1

Qualifications/Preferences

  • Exhibits an authentic desire to exceed the customer's expectations
  • Proven ability to meet or exceed goals preferred
  • Demonstrates a sense of urgency
  • Has a healthy, competitive spirit, while maintaining a team focus
  • Is resilient and bounces back quickly from setbacks
  • Pursues opportunities to take on more responsibility
  • Seeks out coaching from leaders and peers to improve productivity; leads own learning
  • Demonstrates ability to improve customer satisfaction and drive customer loyalty
  • Demonstrates excellent store operational skills
  • Schedule flexibility that includes evenings, weekends, holidays, and nonbusiness hours
Key behaviours/Approach

  • Ability to communicate effectively; both verbal and written
  • Ability to form an effective and positive working relationships with other team members
  • Ability to work in a team environment to achieve goals
  • Have a genuine passion for retail
  • Demonstrate genuine desire to provide excellent customer service
  • Ability to multitask with attention to detail
  • Enthusiastic and positive attitude to work
  • Strive towards our best place to work ethos

Job Types:
Full-time, Part-time, Permanent

Part-time hours: 32 per week


Schedule:

  • 8 hour shift

Work Location:
In person
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