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- In conjunction with the Team Leader, ensure that all delivery promises and performance standards are achieved.
- Escalate problems and cases to Team Leader.
- Be a point of reference on technical issues and non-standard cases.
- Challenge procedures to identify process improvements and pass on recommendations to Team Leader.
- Mentor junior associates and hold regular feedback sessions.
- Monitor own projects and that of junior associates via the Team Planner to ensure agreed target dates are achieved.
- Take responsibility for development of homepage and precedent documents.
- Produce test packs for automation, test and sign off calculations for DB and DC members.
- Assist in due diligence exercises, analysing data quality, identifying data issues and proposing solutions.
- Monitor and manage data cleaning requirements.
- Assist and prepare large mailing projects to members.
- Scoping costs for projects outside of business as usual and monitoring the spend versus budget
- On a daily basis be the main contact for an agreed list of projects and maintain and develop client relationships.
- Work with the Team Leader to improve operational efficiency and reduce costs e.g. automation, full use of standard products.
- Experience of dealing with occupational pension schemes.
- Experience of coaching and supporting less experienced associates.
- Experience of working on projects an advantage.
- Excellent interpersonal skills to include good written and verbal communication.
- Good time management skills and the ability to organise and prioritise own workload.
- Able to work to a high level of accuracy.
- Customer and quality focused.
- Computer literate with experience of using Excel spreadsheets preferred.