Service Advisor - Swindon, United Kingdom - Fish Brothers (Swindon) Ltd

Fish Brothers (Swindon) Ltd

Verified Company

Swindon, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Salary £23,000 to £26,000 depending on experience, with with an OTE of £28,000-£31,000 plus, (Profit percentage, service plans and up-sale bonuses).

Benefits include days holiday, life assurance, contributory pension scheme, competitive bonus scheme, healthcare cash plan, staff car purchase scheme.

Fish Brothers currently have an exciting opportunity to join the team, as a
Service Advisor (Lexus Care Consultant) at our
Lexus Dealership in Swindon.

We will provide excellent training and genuine career progression opportunities in return.

Does this sound like you?

Proven high level of customer service skills.
Enjoy working with people.
Good communication skills.
Strong organisational and prioritisation skills.
Able to take initiative and ownership of issues with a proactive cando attitude.
Able to multitask and switch between tasks.
A team player who offers help and support to others.
Willingness to learn and keep uptodate with product and technical information.
Thrives in a highpressured environment.

Highlights of this role include;

Ensuring that we provide the highest level of after sales customer care and satisfaction at all times, giving the customer the best possible experience.
Talking and listening to customers to build rapport and understand their service/repair requirements.
Using a good understanding of the customer's needs to guide them towards the product/service that will best meet their needs.
Providing accurate estimates for servicing and repairs, ensuring that the customer is fully aware of the likely costs and timescales involved and setting expectations accordingly.
Introducing the customer to the appropriate technician to discuss details of the work that is required, where this will add value for both the customer and the dealership.
Scheduling work to meet customer requirements, taking into account workshop utilisation targets, job complexity and parts availability.
Encouraging the sale of genuine parts and accessories whenever possible, acting on opportunities to sell additional products and/or services.
Working with colleagues and other team members across the centre to provide a seamless service to customers (e.g. by informally observing and responding to the needs of customers who are not being attended to by other members of staff).
Ensuring that each service or repair is followed up with a personal call to check that the customer was happy with the service provided.

Key Role Competencies

Customer & Service Orientation

Creates a premium customer experience. Identifies and anticipates customer expectations and needs.
Assures that customer issues are resolved and focuses on customer satisfaction.

Problem Solving

Analyses and evaluates key data quickly and, with the relevant details, applies logics and common sense.
Makes decisions, commits to actions and takes over responsibilities with calculated risks.

Communication with Impact

Communicates clearly, eloquently and finds the right balance between talking and listening.
Finds persuasive arguments and negotiates professionally with fairness and respect.

Brand identification

Identifies with and acts in accordance with the Lexus brand and values.
Acts as an ambassador for Lexus and the Fish Bothers Group and is passionate about the products and company.

Relationship Building & Team Orientation

Easily builds up relationships, is empathic and selfconfident.
Approaches others with commitment, openness and a friendly attitude.
Facilitates interaction between team members and appreciates teamwork.
Looks for ways to enhance collaboration and balances the interests and concerns of team members.

Flexibility and Desire to Learn

Adapts quickly to unknown situations and willingly improves his/her own skills and competence.
Shows an openness to change, innovates processes, and strives for new ideas.

Hours of working are Monday to Friday 8am to 6pm, with an hour unpaid lunch break.

Job Types:
Full-time, Permanent

Salary:
£23,000.00-£26,000.00 per year

Benefits: