Director of Operations - Glasgow, United Kingdom - Smarter Grid Solutions

Description

Job Description

Smarter Grid Solutions is a pioneering software technology company working at the intersection of clean energy, advanced digital technology, and power systems. We are a team of electrical engineers, software developers, analytics & consulting experts and much more working on the transformation of tomorrow's electric grid – to become cleaner, more efficient, and more sustainable.

The Role

The Director of Operations will lead the people, processes and commercial decision-making involved in delivery of projects for SGS clients. At its core will be the enablement and development of our engineers and project professionals, which we view as the cornerstone of our success as a business. Additionally, it will drive business development activities with existing customers.

The role will have responsibility for all aspects of project delivery and customer after-care (including account management, safety, quality, on-time delivery, customer satisfaction and project profitability).

The Director of Operations will work closely with the other teams across the business to coordinate delivery activities and effectively manage the competing demand for resources from Product Development, Product Management and Business Development. This role will drive Company growth, strive to meet the highest quality standards and build and lead a high performing, committed and driven multi-disciplined team.

Duties & Responsibilities

People Management

• Sets the vision, communicates it and executes it
• Motivates and mentors
• Lead teams to deliver divisional (company) and departmental plan objectives

Resourcing

• Sets out model for delivering projects
• Ensures overall staffing levels and skills appropriate to deliver complex, multi-faceted projects

Training

• Identifies strategic training initiatives to improve efficiency of delivery

Process

• Designs and co-ordinate efficient processes for delivery across teams
• Drives quality documentation for and simplification of delivery

Commercial

• Identifies and communicates strategy for sell-on opportunities
• Identifies and monitors performance against targets sell-on opportunities
• Sets processes and procedures for recording and processing sell-on opportunities
• Sets process so that contracts are managed in line with agreed terms

Bids

• Manages and coordinates inputs to bids from Operations requested from Bid Office
• Provides input to bids to Bid Office where required

Account Management

• Directs the development of key processes and systems and frameworks that support effective management of projects
• Analyse business performance against key KPIs (including revenue, margin and on time delivery)

Reporting and Financial Management

• Delivers Operational P&L in line with Company targets
• Ensures monthly reporting to the Executive team is completed and high quality
• Provides input, where required, to relevant papers for the Board and Directors as required

Delivery (Project)

• Identifies, communicates and manages delivery in line with key KPIs (including revenue, margin, utilisation, project hours and on time delivery)
• Oversees the management of projects to minimise risks to SGS
• Operates as the point of escalation for any operational, engineering, project, customer issues
• Determines the framework that the teams use for project risk management

Quality

• Responsible for all aspects of maintenance of and delivery against the Quality Management System
• Drives the highest standards of delivery within the teams to achieve customer success

Experience & Skills required

• Track record of inspiring a culture of quality, people development and continuous improvement
• Leadership, managerial, technical and operational experience in a relevant environment
• Experience of delivery of IT/control systems and software development projects
• Proven experience of managing, motivating, coaching and developing teams to ensure each individual's potential is fully realised is essential
• Project / programme management experience, with a strong performance ethos and a track record of guiding multidisciplinary teams
• Significant experience of driving and delivering projects and initiatives
• Track record of effective stakeholder and customer service engagement and management
• Contract & SLA management and general commercial & regulatory awareness with the ability to balance customer service, operational delivery and efficient financial performance
• Experience of successful financial operations management and driving business growth

Benefits

• Competitive salary, dependent upon experience
• 33 days holiday
• 5% matched Employer pension scheme
• Up to 5% Gainshare bonus per annum
• Private Medical Insurance through Vitality
• Life Cover (3x)
• Cyclescheme