Supporter Care Coordinator - London, United Kingdom - Scope

Scope

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job details

Job reference
REQ003152

Date posted
09/05/2024

Application closing date
02/06/2024

Location
London Office/Remote Worker

Salary
£25,984 a year

Package
27 days holiday per year (full time equivalent) plus Bank Holidays, Excellent training and career development, Flexible, remote and hybrid working options, Pay progression at 6 months and 2 years Discounts at gyms, restaurants and more

Contractual hours
35

Job category/type
Full time

Supporter Care Coordinator

Job description

Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We work to a society where all disabled people enjoy equality and fairness. We campaign tirelessly for everyday equality for disabled people.

The Supporter Care Coordinator role sits within the Supporter Experience team, whose goal is to ensure that all Scope supporters, whether they are giving time, money, or voice, have the best experience each time they interact with us.

Permanent, full time 35 hours a week

Location:

The role will be based at Here East Press Centre, 14 East Bay Lane, London, E15 2GW and individual must attend the office two days a week, the other three days can be from home, the office or both.

The role

Link to job description

The Supporter Care team is the first point of contact for all supporter and donor queries, so you will be at the frontline, engaging with a variety of people contacting Scope.

The role of the Supporter Care Coordinator is to ensure that each of these people feels appreciated, informed, and satisfied after engaging with Scope, leaving them feeling valued and committed to giving their ongoing support.

You will:

Process donations from different channels and sources, thanking supporters in a timely manner and maintaining good records of these actions.
Report to the Supporter Care Team Leader, and sit within the wider Fundraising team.
Work closely with colleagues across the directorate, providing support in key periods, and contributing to overall fundraising income goals and an improved supporter experience.

For more information about the role's responsibilities, and the skills and experience required please use the link to job description above.

About you

We are looking for someone who:

Is highly motivated, with a commitment to providing excellent customer service.
Has experience working in a customer care or fundraising environment
Enjoys working in a busy team
Has a high level of attention to detail and exceptional communication skills.
Is confident communicating directly with supporters and managing complex queries, all the while adhering to policies and procedures, and ensuring positive outcomes.
Understands the charity sector and the invaluable role of our supporters and is therefore dedicated to providing the best supporter experience.

We ask you to show an appreciation of Scope's values and our ambition of everyday equality for disabled people.

Our values are being pioneering, courageous, connected, open and fair

By living our values and trusting each other, we give our colleagues freedom and space to be creative, push boundaries and change minds.

Equality, diversity and inclusion
At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.

We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.

We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.

You can find out more about
our approach to Equality, Diversity and Inclusion on the Scope website.

Scope benefits
We believe hard work deserves reward and recognition.

We offer a wide range of benefits including: