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- Enthusiastic and motivated to lead a team towards success.
- Experienced in leading teams and working within a service desk environment.
- Proficient in JIRA with the ability to set up processes, portals, and automations.
- Skilled in reporting and identifying common trends in issues raised using JIRA.
- Knowledgeable in UML (Lucid, draw IO, Visio) for diagramming and process visualisation.
- Leading a team in a service desk environment.
- Proficiency in JIRA, including setting up processes, portals, and automations, as well as reporting and trend analysis.
- Experience in triage processes, documentation, and updating runbooks.
- Familiarity with manual processes, change request writing, SQL for data updates, SFTP, and portal creation on JIRA.
- Strong process management and workflow management skills.
- Handling manual tasks across multiple platforms.
- Writing and delegating the use of runbooks.
- Providing network support.
- ITIL V3 certification is a plus.
- Maintain clear communication with internal stakeholders.
- Develop a roadmap to expand service desk processes across multiple sites.
Service Desk Lead - England, United Kingdom - Sanderson Recruitment Plc
Description
Support Desk Lead
Permanent/£30,000 - £40,000/Wiltshire
About Us: We are a dynamic and innovative company seeking an enthusiastic Support Desk Lead to join our team. As a leader in our field, we prioritise excellence, creativity, and efficiency in all aspects of our work. If you thrive in a fast-paced environment and are passionate about providing top-notch support, we want to hear from you.
What We Are Looking For: We are seeking an individual who is:
Key Experience Required:
Software Support Responsibilities:
Beneficial Experience:
Responsibilities: