International Travel and Repatriation Coordinator - Portsmouth, United Kingdom - Charles Taylor

Charles Taylor
Charles Taylor
Verified Company
Portsmouth, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Overview:


Reference
668000


Salary
£/annum + benefits


Job Location:


  • United Kingdom
  • England
  • South East England
  • Hampshire
  • Portsmouth

Job Type
Permanent


Posted
11 March 2024


This role involves overseeing the seamless day-to-day coordination of medical repatriations, with a primary focus on achieving efficiency, safety, medical appropriateness, and cost-effectiveness.

The objective is to ensure that individuals requiring repatriation for medical reasons, experience the optimal and expedient journey possible.


The tasks encompass a wide spectrum of arrangements, ranging from organising straightforward flights that do not necessitate any special assistance to orchestrating complex repatriations.

These repatriations specifically cater to customers who have encountered significant medical incidents in potentially remote locations.

The challenges in such cases may extend beyond medical considerations, encompassing logístical hurdles such as visa issues and restrictions on transit through certain countries.

In essence, the role requires a comprehensive approach to coordinating medical repatriations, addressing diverse scenarios with precision and sensitivity.

It involves not only navigating the logístical intricacies of travel but also ensuring that the chosen methods are tailored to the specific medical needs of the individuals involved.

The aim is to facilitate the return of individuals under medical circumstances in the swiftest, safest, and most medically appropriate manner while being mindful of the associated costs.


Essential skills and behaviours

  • Extensive customer service and call handling skills which enables them to deliver high levels of customer service at all times.
  • Empathy and the ability to build immediate rapport with customers on the phone.
  • Personal resilience must be able to avoid taking negativity from customers personally; must be able to handle negativity with high levels of care and patience.
  • Ability to stay focussed on the telephone or the computer with multiple distractions; must be able to multitask.
  • High levels of accuracy and attention to detail
  • First class verbal and written communication skills in English.
  • Must be comfortable with navigating computer systems (full training will be given)
  • High levels of proactivity; good organisation and planning skills
  • Great team player able to contribute a positive vibe to the team and support others in time of high workload.
  • Other GDS knowledge will be considered.
  • Previous experience working within the travel industry e.g. airlines, travel agent.

Desirable Skills

  • Previous work in an assistance /repatriation environment.
  • Multilingual. Charles Taylor Assistance's customers are multinational and we attract a high proportion of multilingual staff. A second language is helpful but by no means essential for this role.
  • Recent Amadeus ticketing experience using Cryptic versions.

Salary and Benefits:

- £24,380 - £28,830 per annum

  • 28 days including Bank Holiday's
  • Fantastic opportunities for learning, development, and career progression.
  • Contributory pension scheme
  • Free Health Cash Plan worth £1700 per annum
  • Generous highstreet rewards scheme for family and friends
  • Discounts on home and motor insurance
Equal Opportunity Employer

Charles Taylor is proud to be an inclusive employer.

We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex, or sexual orientation.

We promote a transparent and fair recruitment and selection process, and all contribute to the successful, inclusive, and diverse culture and environment which we are proud to be a part of.


  • Our values define who we are, what we stand for and how we behave. They guide how we work with our colleagues and our clients, today and in the future. By living our values every day when we come to work, we deliver better results for the world of insurance._
- _INTEGRITY_: We do the right thing

- _COLLABORATION_: We are one

- _


AGILITY:
_ We learn, evolve, and adapt
- _


CARE:
_ We are compassionate and human
- _


ACCOUNTABILITY:
_ We take ownership


Contact information:

Michael Adair
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