- Customer satisfaction is priority.
- Troubleshoot physical and digital issues with Simulators and computers, and carry out required maintenance and logging of all issues.
- Manage and support our bespoke F1 Simulators using our bespoke sim management system.
- Manage and support our in-venue team to troubleshoot issues with ePOS and PDQ's.
- Work with our MSP (IT Provider) to escalate IT & Network issues and resolve them as swiftly as possible.
- Manage your time effectively throughout your shift, ensuring all technical checks are carried out and any repairs are done in a timely manner.
- You instil trust in your team by prioritising jobs to ensure smooth running of the shift at all times.
- You know the equipment technical requirements, which you feel confident communicating to the management team.
- You are the voice between departments, knowing product updates and ensuring the message is understood by all.
- Safe fun is always a priority; you will complete all daily checks and checklists.
- You are described as the technical expert, willing to get hands on, and approachable by the whole venue.
- You conduct handovers at the beginning and end of every shift. You make sure the team know what is going on so that the guest receives the best experience.
- Comfortable working in a hospitality environment, and working shifts including late nights.
- Maintaining and troubleshooting Windows 10/11 systems.
- Must have Remote Desktop/Support knowledge.
- rFactor 2 and racing simulator hardware experience.
- Familiarity with JIRA Service Desk, Datto RMM, Spiceworks, Notion, and Microsoft Teams.
- No zero-hours contract
- Wagestream
- Paid breaks
- Paid birthdays off
- Generous discounts for you, friends and family
- F1 Arcade development plan
- Employee of the Month awards and recognition
- Access to Paycare (employee assistance program)
- Refer a friend bonus scheme of £300
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Simulator Technician - London, United Kingdom - F1 Arcade HO
Description
At F1 Arcade, we've completely revolutionised the traditional arcade by creating the first-ever Formula 1 entertainment and hospitality concept, with socialising at its core for fans and non-fans alike. F1 Arcade venues provide an immersive, state-of-the-art F1 racing simulation experience, gamified for a mass audience, with 'best in class' hospitality and exceptional venue design, all under one roof - for the ultimate night out in the fast lane...
Part Time & Full Time roles available
SIMULATOR TECHNICIAN KEY RESPONSIBILITIES:
SKILLS AND BACKGROUND
SALARY/PAY & BENEFITS
