Guest Experience Host - United Kingdom - Lwtheatres
Description
Guest Experience Host - Cambridge Theatre
Guest Experience Host - Cambridge Theatre
Cambridge Theatre, London / Performance staff
The role...
The school bell is ringing at Crunchem Hall... and it's time to get back into theclassroom We are looking for proactive and engaging Guest ExperienceHosts to join our team at Cambridge Theatre for the award winning RoyalShakespeare Company production of 'Matilda – The Musical'.The Guest Experience team are very much the front facingimage of the company and so play a key role ensuring that our company valuesare delivered to all guests, from families to school groups, helping to ensurethat everyone has the best possible experience during their time with us,whilst also ensuring that they are welcomed into a safe and secureenvironment.
You will be dealing with a wide range of customer queries,and in many instances, you are the first person our guests will encounterduring their visit and will be expected to deliver an exemplary level ofcustomer service at all times.
As Guest Experience Host, you will deal with all manner ofcustomer queries, as well as driving sales throughout the building, be itbehind retail positions or inside the auditorium.
What you'll be doing...- Be a key player in our exciting and diverse team of individuals to help stagethe extraordinary.- Maintain open communication with the management team regarding operationalprocedures.
- Uphold our Customer Charter by putting the guest experience at the forefrontof everything you do.
- Welcome our guests into our art deco historic theatre in an energetic andproactive manner.
- Ensure our guests are free to relish and enjoy the spectacle on stage in asafe and secure environment by following our strict security and health &safety procedures.
- Provide an open and approachable platform for all manner of customer queriesat all times.
- Drive Bar and Retail sales both inside the auditorium and behind any one ofour bars or fixed positions.
- Support the supervisor in maintaining a smooth operation in your designatedarea of the building.
- Increasing your knowledge of all things LW Theatres, enabling you to providea thorough and comprehensive level of service.
What we need...- Previous customer facing experience.
- Previous experience of working behind a bar would be helpful, but notessential.
- Passion for exemplary levels of customer service.
- The ability to build a strong rapport with guests and colleagues in anengaging and professional manner.
- A calm and efficient approach when presented with fast evolving incidents.
- A team player who is comfortable working as part of a family of individuals.
- A "can do" attitude with the ability to adapt to the fast pace of livetheatre.
- A self-motivating, conscientious approach; with an eye for detail.
- Striving for excellence in every detail of the job.
- Take pride in LW Theatres dress code. We are currently hiring applicants who can work all 8 shows. Ourshow schedule is evening performances on Tuesday, Wednesday, Thursday, Friday,and Saturday with matinees on Wednesday, Saturday and Sunday. Deadline for applications: 28th May 2024
Salary: £11.62 per hour
Diversity & Inclusion
At LW Theatres, we pride ourselves on being a family of individuals andactively welcome applicants from all backgrounds – it's one of our core valuesand we believe celebrating our differences is key to success.